TRACY SUSAN
Loveland
Summary
Reliable individual with skills and experience in technical support, laboratory technician and supervisor positions. Smart and committed to job well done and offering exceptional drive. Proven ability to lead teams, develop protocols, and manage workflows. Strong background in research, quality control, data analysis, client communication, and laboratory safety.
Overview
12
12
years of professional experience
Work History
Technical Support
Hach
Loveland
04.2024 - Current
- Provided technical support to customers through phone, emails, and chat.
- Provided technical support when troubleshooting malfunctioning equipment.
- Provided technical support to customers during laboratory procedures to ensure successful operations.
- Delivered technical support and troubleshooting assistance to resolve customer issues efficiently.
BFB (Bacteria Fruit Blotch) Supervisor
Eurofins BioDiagnostics
11.2018 - 04.2023
- PCR and pathogeny confirmations
- Conduct seed wash testing, including DNA extraction
- Preparation of media and buffers, gel electrophoresis, pH meters, order supplies
- Data analysis, client communication, reporting of results to clients
- All molecular work (DNA & RNA extractions and sequencing) for all departments including and not limited to genetics, virus, mycology, microbiome and bacteria
- Culture plating and analysis, positive control overseeing, aseptic & sterile technique, proper hazard waste disposal
- Worked directly with R&D supervisor researching new methods and writing new protocols for 2+ yrs
- Lead microbiome department for 1 year before moving to sister lab
- Conducted testing on food & beverages, DNA extractions and analysis.
Chemistry Lab Technician
Hach
09.2016 - 03.2018
- Work independently and in conjunction with team members and engineers
- Run CH Instruments to perform electrochemical experiments (Potentiostats, Bipotentiostats, and Multi potentiostats series instruments)
- Data analysis: Excel, R Statistical Analysis Software, and LabView (system engineering software)
- Perform dilutions and make standard solutions for experiments
- Use and maintenance of laboratory equipment such as weight scales, pH and conductivity meters, pipets, burets
- Biochemical Oxygen Demand test using LDO and manometric methods
- Perform Titrations: Digital and manually
- Proper use/disposal of hazardous chemicals and waste
Molecular Ecology Laboratory Technician
U.S. Geological Survey
07.2014 - 05.2016
- Perform DNA extractions from feathers, tissue, and fecal samples
- Follow protocol for Polymerase Chain Reaction (PCR) analysis
- Coordinated sample processing for Wild Horse study, ensuring timely and accurate analysis
- Field work- Collection of sage grouse feathers for a wide range sage grouse study
- Executed gel electrophoresis for analysis of genetic materials.
- Determine DNA concentration using Qubit and Nano Drop
- Trained undergraduate students in lab techniques and procedures, enhancing their practical skills and knowledge
Education
Bachelor of Science - Wildlife Biology
Warner College of Natural Resources
Fort Collins, Colorado12-2014
Associate of Science Degree -
Pikes Peak Community College
Colorado Springs, Colorado05-2012
Skills
- Technical troubleshooting
- Data analysis
- Problem solving
- Time Management
- Customer support
- Schedule Development
- Multitasker
- Training and Mentoring
- Employee Motivation
Timeline
Technical Support
Hach
04.2024 - Current
BFB (Bacteria Fruit Blotch) Supervisor
Eurofins BioDiagnostics
11.2018 - 04.2023
Chemistry Lab Technician
Hach
09.2016 - 03.2018
Molecular Ecology Laboratory Technician
U.S. Geological Survey
07.2014 - 05.2016
Bachelor of Science - Wildlife Biology
Warner College of Natural Resources
Associate of Science Degree -
Pikes Peak Community College