Tracy Sustaita

• Processed court documents for payment plans approval.
• Set up payment plans, and collected payments.
• Helped with spreadsheet using excel to plug in active warrants for extra backup of track of warrants.
• Coordinated with law enforcement agencies to facilitate warrant execution.
• Reviewed legal documents for completeness and compliance with regulations.
• Assisted customers with inquiries and complaints in a professional manner.
• Answered phones in a courteous manner while providing excellent customer service.
• Greeted visitors in a friendly and professional manner while directing them appropriately.
• Performed data entry tasks to update customer accounts records.
• Verified accuracy of all paperwork prior to submission for processing.
• Supported office clerical functions using word processing and other software, email and office machines.
• Scanned documents into digital formats ensuring accuracy of content.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Answered customer inquiries via phone and email.
• Entered data into computer systems accurately and efficiently.

• Oversaw daily operations to ensure efficient service and quality.

• Worked with POS system, put in payroll, also managed end of day paperwork which includes money and sales

• Enforced health and safety regulations to maintain compliance and customer trust.
• Led team meetings to communicate business goals and drive employee alignment with corporate guidelines.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Received an award for Best Tea and Chicken in Midland 2024, as well got an award for Best Float at Christmas Parade 2023.
• Was successfully apart of Rockhounds and Grande partnership for 5 years in a row running concession stands Friday night lights game activities.

• Assisted residents with daily living activities and personal care needs.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and safety standards in resident living areas.
• Basic CNA job duties, cleaning, bathing, changing, feeding, and sitting with residents.

• Worked in Multiple units and in home care health

• Documented patient care activities accurately in medical records.
• Documented patient care services by charting in designated areas.