Tracy Sutton
Euclid,OH
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Driver
Big G Express
Shelbyville, TN
02.2022 - 10.2023
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Communicated effectively with dispatch and customers to provide status updates.
- Kept accurate records of deliveries and customer signatures.
- Utilized GPS and maps for efficient route planning.
- Maintained accurate logs of vehicle inspections and repair status.
- Secured merchandise, avoiding damage during transportation.
Sales Service Representative
Auto-Chlor System
Carlstadt, NJ
01.2019 - 08.2021
- Increased profits by upselling and cross-selling to existing customers.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Development of new accounts.
- Mechanical preventive maintenance of equipment.
- Invoicing and collections of accounts.
- Developed close relationships with each accountant.
Clerical Associate
New Jersey Health Care Administrators
Little Falls, NJ
01.2002 - 07.2018
- Organized and maintained electronic and physical filing systems for easy access.
- Processed incoming invoices and maintained accurate records of expenditures.
- Supported team members by providing administrative assistance on various projects.
- Handled customer inquiries and directed them to appropriate personnel for resolution.
- Sorted and distributed incoming mail to appropriate departments.
- Provided administrative support to senior managers with assigned projects.
- Inputted data into spreadsheets for record keeping.
- Answered and directed phone calls to appropriate staff members.
Education
Certification - Computer And Information Systems
Dover Business College
Paramus, NJ01-2000
Skills
- Vehicle inspection
- Route planning
- Delivery documentation
- Customer communication
- GPS navigation
- Preventive maintenance
- Record keeping
- Problem solving
- Team collaboration
- Time management
- Customer service
- Attention to detail
- Organizational skills
- DOT compliance
Timeline
Driver
Big G Express
02.2022 - 10.2023
Sales Service Representative
Auto-Chlor System
01.2019 - 08.2021
Clerical Associate
New Jersey Health Care Administrators
01.2002 - 07.2018
Certification - Computer And Information Systems
Dover Business College
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