Tracy Sutton

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Assisted families at there time of need , when love ones pass away, by providing guides and next steps to making funeral arrangements for services and placing too rest .
• Educating families about the end of life,

with what they will need and how to

prepared for the time of need .

• Developed strong relationships with patients and their families to provide exceptional customer service at all times.
• Improved the overall patient registration process by implementing new procedures and training team members accordingly.
• Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
• Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
• Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
• Supported continuous improvement efforts within the department by participating in regular meetings, sharing best practices, and staying current on industry trends.

• Improved patient satisfaction by efficiently registering patients and verifying insurance information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.