Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Swan

Ardmore,ok,United States

Summary

Experienced Account Billing Representative over years of experience in medical billing. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

41
41
years of professional experience

Work History

ACCOUNT REVIEW SPECIALIST

99mgmt
Dallas, TX
10.2000 - 08.2021

. Communicated with insurance providers to resolve denied claims and resubmitted.

  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
  • Filed and updated patient information and medical records.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies and billing office.
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Proved successful working within tight deadlines and a fast-paced environment
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with strong work ethic
  • Managed time efficiently in order to complete all tasks within deadlines
  • Developed strong communication and organizational skills through working on group projects
  • Paid attention to detail while completing assignments
  • Proven ability to learn quickly and adapt to new situations
  • Self-motivated, with strong sense of personal responsibility
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and maintained courteous and effective working relationships

Billing Specialist

HEALTHCOR
Dallas, TX
06.1998 - 09.2000

Traveled from state to state ,Georgia, Philadelphia, Massachusetts, and Texas working in different medical practices as a A/R representative. Assignments completed for clinics.

  • Identified, researched, and resolved billing variances to maintain system accuracy and currency
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Monitored customer accounts to identify and rectify billing issues
  • Provided excellent customer service, developing and maintaining client relationships
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
  • Researched and resolved billing discrepancies to enable accurate billing
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification

Customer Service Representative Specialist

MEDICARE
RICHARDSON, TEXAS
07.1980 - 07.1996
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow 60 customer calls with minimal wait times.
  • Collected customer feedback and resolved changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Updated account information to maintain customer records
  • Responded to customer requests for products, services, and company information
  • Provided primary customer support to internal and external customers
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Handled customer inquiries and suggestions courteously and professionally
  • Tracked customer service cases and updated service software with customer information
  • Cross-trained and backed up other customer service managers
  • Educated customers about billing, payment processing and support policies and procedures
  • Investigated and resolved accounting, service and delivery concerns

Education

High School Diploma -

Roxton Elementary And High School
Roxton, TX
05.1980

Skills

  • Knowledge of ECW : Gateway: and Change Health
  • Patient account reviews
  • Account resolutions
  • Claims reviewing
  • High risk account reviews

Timeline

ACCOUNT REVIEW SPECIALIST

99mgmt
10.2000 - 08.2021

Billing Specialist

HEALTHCOR
06.1998 - 09.2000

Customer Service Representative Specialist

MEDICARE
07.1980 - 07.1996

High School Diploma -

Roxton Elementary And High School
Tracy Swan