Tracy Syanovitz
Lanoka Harbor,NJ
Summary
Dynamic restaurant owner with extensive experience at Chops Bistro, excelling in menu development and staff supervision. Proven track record in enhancing customer engagement and optimizing business planning strategies, resulting in increased profitability. Adept at fostering strong relationships and leading diverse teams to achieve excellence in service quality.
Overview
23
23
years of professional experience
Work History
Restaurant Owner
Chops Bistro
01.2015 - 12.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Menu design.
- Wine selections.
- Wine dinners.
- Cocktail menus.
General Manager
David Burke Group
04.2010 - 07.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Dining Room Manager
Omni Hotels
11.2008 - 07.2010
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Server
Chatham Bars Inn
04.2008 - 10.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Outside Food & Beverage Manager
Ritz Carlton
09.2001 - 06.2007
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
Education
High School Diploma -
Lacey Township High School
Lanoka Harbor, NJ06-1982
Skills
- Menu development
- Staff supervision
- Business planning
- Customer engagement
Timeline
Restaurant Owner
Chops Bistro
01.2015 - 12.2024
General Manager
David Burke Group
04.2010 - 07.2015
Dining Room Manager
Omni Hotels
11.2008 - 07.2010
Server
Chatham Bars Inn
04.2008 - 10.2008
Outside Food & Beverage Manager
Ritz Carlton
09.2001 - 06.2007
High School Diploma -
Lacey Township High School
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