Tracy Taylor
General Manager
Huntsville,AL
Summary
Seasoned General Manager with proven business acumen. Offering strengths in communication with sense of urgency relating to deadlines and fulfillment of customer expectations. Entrepreneurial and quick learner to build productive relationships across all levels of organization.
Overview
23
23
years of professional experience
Work History
Assistant Manager
The Standard Social Market
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Valor Hospitality Partners
03.2021 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
General Manager
Another Broken Egg Cafe
11.2019 - 03.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Server
Magianos
06.2001 - 09.2003
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
Education
Cosmetology - Aesthetics
Tn College of Applied Technology
Knoxville, TN03.2015
High School Diploma -
Farragut High School
Knoxville, TN06.1994
Skills
- Performance improvements
- Supervision and training
- Sales team development
- Policy/program development
- Customer relationship management
- Staff supervision
- Financial administration
- Cross-functional team management
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
The Standard Social Market
08.2023 - Current
Supervisor
Valor Hospitality Partners
03.2021 - 03.2023
General Manager
Another Broken Egg Cafe
11.2019 - 03.2021
Server
Magianos
06.2001 - 09.2003
Cosmetology - Aesthetics
Tn College of Applied Technology
High School Diploma -
Farragut High School
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