Tracy Taylor
Mesquite,TX
Summary
Communicative customer service professional with over 5+ years experience who's motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Independent Insurance Contractor
09.2018 - Current
- Documented customer correspondence in CRM for tracking and managing requests, problems, and solutions
- Built and maintained customer loyalty through the establishment of strong relationships.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks timely
- Answered 50+ incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Skillfully resolved challenging customer concerns with a friendly demeanor.
Administrative Clerk II
Texas Department of Criminal Justice
Dallas , TX
09.2017 - 11.2020
- Utilized telecommunication and computer technologies to promptly address information requests and inquiries
- Effectively communicated with a diverse range of individuals including customers, employees, and vendors to address inquiries and resolve issues.
- Managed the upkeep of logs, ensured proper documentation of processes, and maintained detailed records.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared, proofread correspondence, reports, records, and related files
Customer Service Representative (overnight)
Speed Commerce
03.2016 - 08.2016
- Handled 50+ inbound customer interactions via phone, online chats, and emails to ensure excellent customer service
- Fielding complaints and queries from customers, fast-tracking for prompt problem resolution
- Implemented quality control policies and procedures to ensure customer satisfaction
- Mentored new employees on procedures and policies to maximize team performance.
- Provided customer assistance in product selection, ordering, billing, returns, and technical support.
Education
High School Diploma -
Clinton High School
Skills
- Appointment Scheduling
- Call Management
- Complaint resolution
- Team Development
- Critical Thinking
- CRM Software
- Problem Resolution
- Email Support
- Creative Problem Solving
- Salesforce
- Data Entry
- Microsoft Office
- Time Management
- Multi-Task
- Microsoft Excel
Education Training
Degree/Field of Study - Clinton High School –General Studies
Timeline
Customer Service Specialist
Independent Insurance Contractor
09.2018 - Current
Administrative Clerk II
Texas Department of Criminal Justice
09.2017 - 11.2020
Customer Service Representative (overnight)
Speed Commerce
03.2016 - 08.2016
High School Diploma -
Clinton High School
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