Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Teal

N Vegas,NV

Summary

Leader with Years of Experience who specializes in planning and implementing onsite and remote training programs. Adept at teaching and accommodating various learning styles.


Experience in taking underperforming businesses and turning them into successful and profitable locations or departments.

Overview

8
8
years of professional experience

Work History

Community Associate

FirstService Residential
06.2023 - Current
  • Identifying and clarifying residents' needs, maintaining confidentiality and keeping needs of the community met.
  • Community Manager(s) informed
  • Prioritizing and managing special projects assigned by multiple managers, ensuring timely completion and meeting specified requirements
  • Handling telephone and email messages promptly and courteously, ensuring timely and accurate communication
  • Assisting in preparation and submission of reports, notices, and packages, adhering to specified timelines
  • Conducting data entry projects, including filing and preparing relevant documents.

Learning and Development Trainer and Onboarding Coordinator

Cardinal Financial
06.2019 - 10.2022
  • Developed training materials courses, and entire training programs and facilitator guides as well as job aides for both the Support department as well as other departments
  • Took the lead in designing and implementing a comprehensive 6-week training program. During this program, not only facilitated the training sessions but also assessed employees' progress and performance.
  • Utilize company resources to resolve client issues within approved SLAs and provided excellent customer service while doing so in a highly regulated and compliance-driven industry
  • Assists in the training of Managers, VPs, and other executives in multiple departments educating them on various procedures and functions on a company-wide level
  • Manage several tools and computer systems such as a proprietary loan origination system and functioned as an administrator for each

Project Manager

Desert Eagle Stone
03.2018 - 07.2019
  • Responsible for over 250 construction/stone projects at any given time from start to finish to ensure all jobs are moving forward within timeframe guidelines
  • Answered job inquiries via phone and email in a prompt manner including all customer
  • Communication
  • Scheduled new jobs with customers and project managers for private jobs as well as big box stores
  • Worked as a team to adjust schedules, and coordinate repairs and templates as needed
  • Coordinate with other vendors on projects as needed and progress reports to make sure issues are resolved or prevented
  • Assisted escalated customers of all levels and resolved any issues
  • Developed training material and schedules for office associates and developed and trained all office staff with the help of other departments as well as provide continuous training to incorporate new procedures
  • Worked with field supervisors and management to determine if repairs are needed and worked with all parties to provide info re: liability of any repairs

Office Manager/Group Sales

Wet 'n' Wild Las Vegas
03.2017 - 03.2018
  • Responsible for overseeing the overall office administrative tasks for Wet’n’Wild Las Vegas
  • Accounts Payable liaison for local vendors facilitating communication and payment processing with the corporate office located in Australia
  • Payroll and benefits liaison for local employees facilitating any HR-related actions with the corporate office located in Australia including I-9 and EVerify, Screening, and general
  • HR tasks
  • Worked with management from finance and other departments in conjunction with frequently changing business and departmental needs
  • Various administrative tasks as needed such as maintaining the general office area organizing, cleaning, and stationery
  • Manage Postage and the postage machine for the
  • Office
  • Complete credit card expense report for the General Manager, monthly by the due date as well as petty cash reporting
  • Assist in Cash control for the entire park as needed- including deposit preparation and scheduling team members
  • Assist in placing supply orders, receiving and inventory management

Senior Support Agent

Solarcity/ Tesla
06.2015 - 03.2017
  • Answered phone or email inquiries from customers and followed through until resolution
  • Communicated with internal teams to improve SolarCity/Tesla customer service
  • Assisted training new team members in policies and procedures, problem solving and research skills
  • Answered agent inquires and was the main point of contact when supervisors and managers are unavailable
  • Handled escalated customer inquiries including follow-ups, resolutions and all communication in very complex situations
  • Answer questions regarding solar system performance and maintenance
  • Provide billing support including taking payments and signing up customer for automatic payments.

Education

Over 50 credit hours of Accounting and Business Management Courses -

University of Nevada Las Vegas
Las Vegas, NV
2007

Skills

  • Learning and Development Expert
  • Expert Leadership in Difficult Situations
  • Creative Out of Box Thinker
  • Expert Problem Solver
  • Profit and Loss and Return on Expert
  • Investment Expert
  • Loss Prevention and Safety Expert

Timeline

Community Associate

FirstService Residential
06.2023 - Current

Learning and Development Trainer and Onboarding Coordinator

Cardinal Financial
06.2019 - 10.2022

Project Manager

Desert Eagle Stone
03.2018 - 07.2019

Office Manager/Group Sales

Wet 'n' Wild Las Vegas
03.2017 - 03.2018

Senior Support Agent

Solarcity/ Tesla
06.2015 - 03.2017

Over 50 credit hours of Accounting and Business Management Courses -

University of Nevada Las Vegas

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Tracy Teal