Tracy Tebbe

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promptly responded to inquiries and requests from prospective customers.

• Promoted a welcoming atmosphere through consistent organization.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Met customer service goals and exceeded customer expectations.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
• Trained new cashiers, enhancing team efficiency and accuracy in transactions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

Maintained cleanliness of customers houses inside and outside.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Assisted customers with respect and empathy to resolve issues and for finding the right product and suggesting an alternative. Maintaining store cleanliness reading schematics and redoing mods sales merchandising with displays also helping customers at check out was on the safety and loss prevention team