Hi, I’m
Tracy Terai
Las Vegas,NV
Summary
Dynamic Rental Manager with a proven track record at Discount Forklift Vegas Inc, excelling in sales initiatives and customer relationship management. Skilled in resource allocation and employee training, I foster a customer-oriented environment while implementing effective marketing strategies to drive revenue growth. Committed to operational excellence and team performance.
Overview
15
years of professional experience
Work History
Discount Forklift Vegas Inc
Rental Manager
2022.05 - 2025.12 (3 education.years_Label & 7 education.months_Label)
Job overview
- Executed sales and marketing initiatives to increase revenue for company.
- Placed sales calls and handled sales for incoming customer calls.
- Implemented rental asset processes and cleanliness standards.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Discount Forklift Vegas Inc
Assistant General Manager
2022.05 - 2025.12 (3 education.years_Label & 7 education.months_Label)
Job overview
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
Scenic Brewing Company
Manager
2020.06 - 2022.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Marc’s Trattoria
Waiter/bartender
2016.09 - 2019.02 (2 education.years_Label & 5 education.months_Label)
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
Parma by Chef Marc
Waiter/bartender
2011.01 - 2015.06 (4 education.years_Label & 5 education.months_Label)
Job overview
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Boston UniversityBoston, Massachusetts, MA
No Degree from Fine Arts
Kamehameha SchoolsHonolulu, HI
High School Diploma
Skills
Restaurant operations management
Recruitment
Menu development
Kitchen oversight
Resource allocation
Labor and food cost control
Employee schedule management
Shift management
Regulatory compliance
Customer-oriented
Order delivery practices
Honed marketing skills
Full service restaurant background
Supervisory skills
Timeline
Rental Manager
Discount Forklift Vegas Inc
2022.05 - 2025.12 (3 education.years_Label & 7 education.months_Label)
Assistant General Manager
Discount Forklift Vegas Inc
2022.05 - 2025.12 (3 education.years_Label & 7 education.months_Label)
Manager
Scenic Brewing Company
2020.06 - 2022.05 (1 education.year_Label & 11 education.months_Label)
Waiter/bartender
Marc’s Trattoria
2016.09 - 2019.02 (2 education.years_Label & 5 education.months_Label)
Waiter/bartender
Parma by Chef Marc
2011.01 - 2015.06 (4 education.years_Label & 5 education.months_Label)
Boston University
No Degree from Fine Arts
Kamehameha Schools
High School Diploma