Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tracy Terai

Las Vegas,NV
Tracy Terai

Summary

Dynamic Rental Manager with a proven track record at Discount Forklift Vegas Inc, excelling in sales initiatives and customer relationship management. Skilled in resource allocation and employee training, I foster a customer-oriented environment while implementing effective marketing strategies to drive revenue growth. Committed to operational excellence and team performance.

Overview

15
years of professional experience

Work History

Discount Forklift Vegas Inc

Rental Manager
05.2022 - 12.2025

Job overview


  • Executed sales and marketing initiatives to increase revenue for company.
  • Placed sales calls and handled sales for incoming customer calls.
  • Implemented rental asset processes and cleanliness standards.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Discount Forklift Vegas Inc

Assistant General Manager
05.2022 - 12.2025

Job overview

  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled cash accurately and prepared deposits.

Scenic Brewing Company

Manager
06.2020 - 05.2022

Job overview

  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

Marc’s Trattoria

Waiter/bartender
09.2016 - 02.2019

Job overview

  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Answered customers' questions, recommended items, and recorded order information.

Parma by Chef Marc

Waiter/bartender
01.2011 - 06.2015

Job overview

  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Boston University
Boston, Massachusetts, MA

No Degree from Fine Arts

Kamehameha Schools
Honolulu, HI

High School Diploma

Skills

Restaurant operations management

Timeline

Rental Manager

Discount Forklift Vegas Inc
05.2022 - 12.2025

Assistant General Manager

Discount Forklift Vegas Inc
05.2022 - 12.2025

Manager

Scenic Brewing Company
06.2020 - 05.2022

Waiter/bartender

Marc’s Trattoria
09.2016 - 02.2019

Waiter/bartender

Parma by Chef Marc
01.2011 - 06.2015

Boston University

No Degree from Fine Arts

Kamehameha Schools

High School Diploma
Tracy Terai