Tracy Theil
Denver,CO
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the Denver rental market for multi-family properties and impressive financial management skills. Expert user of Rent Dynamics, MRI, Outlook, and use of social media platforms.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Leasing Consultant
IMT Residential Cherry Creek
09.2023 - Current
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
Flight Attendant/Purser
United Airlines
08.1997 - 07.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
Education
Bachelor of Science - Communication Disorders
University of New Mexico
Albuquerque, NMSkills
- Property Maintenance
- Creative Problem-Solving
- Local Market Conditions
- Clear Communication
- Property Tours and Inspections
- Application Management
- Lease Agreements
Certification
Colorado Division of Insurance-Resident Producer(Life)
Top Lead Call Company wide - IMT Residential
International/Domestic Purser - Unitied Airlines
Timeline
Leasing Consultant
IMT Residential Cherry Creek
09.2023 - Current
Flight Attendant/Purser
United Airlines
08.1997 - 07.2023
Bachelor of Science - Communication Disorders
University of New Mexico
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