Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Thomas

Denver,Co

Summary

Successful individual in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change in any environment.

Overview

20
20
years of professional experience

Work History

Driver

Lyft
02.2022 - Current
  • Maintained a 5 star driver rating since 1st day of employment.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Maintained professional and friendly demeanor during rides with passengers.
  • Communicated with passengers effectively for pick up and drop off instructions

Handy Person

The Handy Ma'am
01.2021 - Current
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Assembled and installed new furniture for client's living room to improve comfort and and functionality.
  • Executed tasks within time and budget constraints.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.

Gardener Supervisor

Mee Gardening
07.2021 - Current
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
  • Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
  • Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
  • Worked with residential clients to design flower beds and container gardens.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Managed supply inventory and assigned replenishment to team members.

Dispatch Supervisor

Stadium Medical
01.2016 - 06.2020
  • Assist the department head in the interview and hiring process of prospective and new hires
  • Maintaining and updating the training processes that are implemented for the department such as teaching continuing ed classes for all dispatchers
  • On board and train all of the new hires in dispatch
  • Review reports and data collected via CAD and help identify trends in calls so schedules can be adjusted accordingly
  • Listen and review inbound and outbound calls to identify weak points in call takers and form training plans for each individual that needs assistance.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Directed dispatching, routing, and tracking of 16 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Maintained professional relationship with hospital staff to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Corrections Officer

Clark County Sheriff's Office
01.2013 - 12.2015
  • Supported a correctional facility of 500 inmates of which I was directly responsible for 150 or 200 at a given time
  • Work closely within the chain of command on internal investigations of inmates throughout the facility
  • Maintain security, physically patrol units, and visually check the welfare and safety of the inmates
  • Maintain master inmate location counts
  • Assist with transports of inmates and court details when necessary
  • Played a central role on the C.E.R.T Team conducting over 5 clearing operations in units within the jail.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Responded to emergency situations and de-escalated hostile confrontations.

Account Executive

WEBQA
03.2010 - 01.2013
  • Managed a customer base of over 40 municipalities throughout the U.S
  • Consistently met quotas and brought in over $2M in revenue annually
  • Identify, initiate, and build relationships with potential clients within prospective municipalities
  • Contact clients in regards to the needs and advantages of WebQA’s CRM, Code, FOIA, and Economic Development Technology
  • Work closely with CEO and VP of sales on strategies to streamline sales with potential clients
  • Make presentations to decision maker within the municipality to demonstrate the effectiveness of the software that was developed within the company.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Collaborated with internal teams to develop account strategy.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams.

Lead Emergency Dispatcher

Clark County Sheriff’s Office
01.2004 - 02.2010
  • Lead a dispatching team of 8 dispatchers in a county of over 100,000 citizens; responsible for all scheduling and training of new hires
  • Certified to run NCIC and IDACS system which consists of entering and removing warrants, protective orders and body attachments from national system
  • Receive 911 emergency calls
  • Gather accurate information from victim and send officer where police assistance is needed
  • Responsible for knowing the status and location of up to 20 or more officer at all times
  • Kept in close contact with central dispatch to know what ambulances and fire trucks were en-route to emergency calls in the area and if police assistance was necessary
  • Kept records of logs, schedules, court details, transports and calls received every day.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Education

Massage Therapy Certificate - Massage

Advanced Massage Therapeutics
Louisville, KY
01.2004

Skills

  • Critical Thinking
  • Works Well Under Pressure
  • Active Listening
  • Staff Development
  • Schedule Management
  • Relationship Building
  • Carpentry
  • Repair Work
  • Woodworking
  • Employee Supervision
  • Team Leadership
  • Complex Problem-Solving

Timeline

Driver

Lyft
02.2022 - Current

Gardener Supervisor

Mee Gardening
07.2021 - Current

Handy Person

The Handy Ma'am
01.2021 - Current

Dispatch Supervisor

Stadium Medical
01.2016 - 06.2020

Corrections Officer

Clark County Sheriff's Office
01.2013 - 12.2015

Account Executive

WEBQA
03.2010 - 01.2013

Lead Emergency Dispatcher

Clark County Sheriff’s Office
01.2004 - 02.2010

Massage Therapy Certificate - Massage

Advanced Massage Therapeutics

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Tracy Thomas