Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Thomas

Waynesville,GA

Summary

Confident and driven professional with a decade of customer service experience and client relations seeking to advance my career and gain new knowledge. I am highly motivated, energetic, hardworking, and I inspire others

multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Friendly Express
Brunswick, GA
11.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Manage all aspects of c-store daily operations to include store condition, staffing, budget hours, cash flows, and inventory.

Education

GED -

Brantley County High School
Nahunta, GA
05-2008

Skills

  • Report Preparation
  • Information Security
  • Handling Escalations
  • Quality Assurance
  • Workflow Management
  • Schedule Coordination
  • Sales Promotion
  • Training and mentoring
  • Time Management
  • Management of remote employees
  • Staff Training
  • Work Prioritization
  • Performance Evaluations
  • Positive and Constructive Feedback
  • Schedule Management
  • Training and coaching
  • Budgeting and finance
  • Conflict Management
  • Employee Scheduling
  • Customer Retention
  • Team Building and Leadership
  • Staff Management
  • Cash Handling
  • Excellent time management skills
  • Turnover Minimization
  • Talent Allocation
  • Problem-Solving
  • Relationship Building
  • Sales proficiency
  • Workforce Management
  • New Hire Training
  • Customer Service
  • Product Knowledge

Timeline

Customer Service Manager

Friendly Express
11.2021 - Current

GED -

Brantley County High School

Similar Profiles

CREATE PROFILE
Tracy Thomas