Tracy Thomas
Franklin,VA
Summary
Highly organized and results-focused leader with 20 years of experience coaching and mentoring teams of 20-50 employees. Experienced in both retail and restaurant settings, and adept at effectively managing all operations.
Overview
35
35
years of professional experience
Work History
Sales Manager
Rent A Center Warehouse & Retail Store
06.2024 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Store Manager
Walgreen's Pharmacy
08.2000 - 05.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
Store Manager
McDonald's Restaurant
12.1989 - 08.2000
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Skills
- Communication
- Organization and time management
- Teamwork
- Problem Solving
- Critical thinking
- Customer service
- Compliance
- Adaptability
- Coaching
- Conflict resolution
- Food safety and sanitation
- Employee scheduling
- Budget control
Timeline
Sales Manager - Rent A Center Warehouse & Retail Store
06.2024 - 07.2024
Store Manager - Walgreen's Pharmacy
08.2000 - 05.2015
Store Manager - McDonald's Restaurant
12.1989 - 08.2000
Open Campus Princess Anne High School - High School Diploma,
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