Tracy Thomas

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

• Managed approximately 30 incoming calls and messages per day from customers
• Increased sales revenue by developing and implementing effective sales strategies.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.

Managed a team of 40 + employees through daily operations to ensure smooth functioning of the store and pharmacy, maintaining a clean, safe environment for customers and employees.

• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Completed point of sale opening and closing procedures.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Assisted in recruiting, hiring and training of team members.