Tracy Thomas
4660 Rocklin Road, Rocklin,CA
Summary
Operations professional with extensive experience in optimizing processes and leading cross-functional teams. Proven track record in driving operational improvements and delivering impactful results. Known for strong focus on collaboration, adaptability, and achieving targets with precision.
Overview
35
35
years of professional experience
Work History
Credentialing Manager
Insights Psychiatric
04.2024 - 06.2025
- Enhanced compliance with industry standards by conducting thorough audits of credential files.
- Led team meetings to discuss progress toward goals, troubleshoot issues, and share best practices among colleagues.
- Established strong relationships with external agencies, streamlining communication regarding provider credentials and facility statuses.
- Developed performance metrics to monitor staff productivity, leading to increased efficiency throughout the department.
- Reduced processing times for credential applications by optimizing workflow efficiency and staff allocation.
- Mentored junior team members on best practices in provider relations and customer service.
- Developed comprehensive training materials for new hires, promoting consistency in credentialing processes across the organization.
- Demonstrated excellent problem-solving skills in identifying and resolving discrepancies in provider documentation, ensuring compliance with regulatory requirements.
- Facilitated smooth communication between departments, fostering collaboration in support of credential management objectives.
- Maintained up-to-date knowledge of industry regulations, ensuring ongoing adherence to best practices in provider credentialing.
Billing Coordinator
Active Life Wound Clinic
08.2023 - 05.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Restructured billing process to improve revenue flow.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Restructured intake process to improve patient outcomes and reduce wait times.
Home School Instructor
Self Employed Services
07.2011 - 01.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Led professional development workshops for peers on effective classroom management techniques.
- Adapted teaching methods and lesson plans to changing student needs.
- Established clear expectations for behavior and academic performance, holding students accountable for meeting these standards consistently.
Chief of Operations
Dignity Home Services, Inc.
01.2018 - 06.2021
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Led successful company-wide initiatives to enhance overall productivity and employee satisfaction.
- Developed high-performing teams by providing mentorship, training, and clear performance objectives.
- Optimized operational efficiency by streamlining processes and implementing new systems.
- Established a culture of continuous improvement through regular performance reviews and feedback sessions.
- Championed innovative solutions to address complex business challenges and drive sustainable growth.
- Managed cross-functional teams to ensure timely project delivery within scope and budget constraints.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Education
Bachelor of Arts - Education
William Jennings Bryan College
Dayton01-1991
Skills
- Provider enrollment
- Application processing
- Documentation review
- Accreditation compliance
- Attention to detail
- Relationship building
- Decision-making
- Managing operations and efficiency
- Analytical thinking
- Training and development
- Complex Problem-solving
- Excellent communication
Accomplishments
Expanded Dignity Home Services operations from single state to 5 states. Identified, contracted, trained and managed high quality cleaning teams remotely to achieve stellar customer service.
Improved operations at Active Life Wound Clinic by identifying billing errors and streamlining billing process to improve revenue. Streamlined intake process to eliminate intake errors and patient wait times.
Hired, trained, and managed billing team at Insights Psychiatric to achieve greater than 95% paid claims rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionQuote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Languages
English
Full Professional
Indonesian
Native or Bilingual
Timeline
Credentialing Manager
Insights Psychiatric
04.2024 - 06.2025
Billing Coordinator
Active Life Wound Clinic
08.2023 - 05.2024
Chief of Operations
Dignity Home Services, Inc.
01.2018 - 06.2021
Home School Instructor
Self Employed Services
07.2011 - 01.2024
Bachelor of Arts - Education
William Jennings Bryan College
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