Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Thompson

Leesburg,Virginia

Summary

Adept at navigating high-stress environments, As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in Microsoft 365, coupled with a strong ability to manage complex contracts at EPlus Government, Inc., showcases my blend of technical proficiency and exceptional communication skills.



Overview

36
36
years of professional experience

Work History

Customer Service Representative

Harris Teeter
12.2007 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processing returns, lottery and western unions.

Contract Administrator

EPlus Government, Inc.
04.2000 - Current
  • Draft and negotiate Master Purchase Agreements, Reseller Agreements and various types of Lease Agreements.
  • Work effectively with ePlus sales team and customers.
  • Serve as point person for communications between various ePlus groups.
  • Processing all contract data for invoicing.
  • Distribute and file executed agreements appropriately.




Accounts Receivable / Cash Supervisor

Sherikon, Inc.
02.1990 - 11.1999
  • Problem solving during timesheet processing. Liaison with the payroll company and the Human Resource Department.
  • Managing payroll and trial balance reconciliations.
  • Manage accounts receivables, CDA accounts, disbursement of cash between subsidiaries and line of credit reconciliations.

Office Assistant

Image for Success
06.1988 - 04.1990
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Creating Curriculum for teachers
  • Site visits for teach support
  • Managing accounts payable and receivables.

Education

BBA - Computer Information Systems

Howard University
Washington, DC

High School Diploma -

New Rochelle High School
New Rochelle, NY
06-1984

Skills

  • Microsoft 365
  • Adobe Creative Suite
  • Project / Complaint resolution
  • Data Analysis
  • Team work
  • Communication Platforms (Microsoft Teams, Webex)
  • Operating Systems (Windows)

Timeline

Customer Service Representative

Harris Teeter
12.2007 - Current

Contract Administrator

EPlus Government, Inc.
04.2000 - Current

Accounts Receivable / Cash Supervisor

Sherikon, Inc.
02.1990 - 11.1999

Office Assistant

Image for Success
06.1988 - 04.1990

BBA - Computer Information Systems

Howard University

High School Diploma -

New Rochelle High School

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Tracy Thompson