Summary
Overview
Work History
Education
Skills
Certification
Strengths
Timeline
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Tracy Tilley

Hagerstown,MD

Summary

Dynamic and results-driven professional with a proven track record at Pace Enterprises LLC, excelling in heavy equipment operation and team supervision. Expert in enhancing customer satisfaction through efficient route planning and proactive problem-solving. Skilled in waste management and adept at leading teams to exceed performance goals, demonstrating a strong commitment to safety and quality. Adept in multi-taking and initiative to learn new things. Dependable and reliable.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shredder Operator

Pace Enterprises LLC
Morgantown, WV
04.2024 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Contributed to meeting environmental compliance standards by correctly processing recyclable materials.

Delivery Associate

Sycamore Logistics VIA Amazon XL
Hagerstown, MD
07.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
  • Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.

Traffic Control Flagger

Wright Of Maryland
Hagerstown, MD
03.2023 - 07.2023
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Used flagging tools such as stop and slow paddle and red flag.

Tow Truck Operator

Eichelberger's Towing & Recovery
Hagerstown, MD
11.2022 - 04.2023
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.

Delivery Associate

Titan Logistics VIA Amazon XL
Hagerstown, MD
03.2022 - 11.2022
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.

Shift Manager/Key Holder

Starbucks
Germantown, MD
02.2020 - 02.2022
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

Assistant Manager

Domino's Pizza
Rockville, MD
12.2016 - 04.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

GED -

Richard Montgomery High School
Rockville, MD
01.2018

Skills

  • Heavy Equipment Operation
  • Waste Management
  • Load Calculation
  • Equipment Inspection
  • Package handling
  • Loading and unloading
  • Heavy Lifting
  • Warehouse Operations
  • Route Planning
  • Proactive Approach
  • Time Management
  • Team Supervision

Certification

  • NAID-AAA Certified
  • Certified DOT Health Certificate
  • ATTSA Certification

Strengths

I am very reliable and dependable. I am a hard worker, and exceptional with time management. Expert multi-tasker and communication. I love to learn and teach. 

Timeline

Shredder Operator

Pace Enterprises LLC
04.2024 - Current

Delivery Associate

Sycamore Logistics VIA Amazon XL
07.2023 - 03.2024

Traffic Control Flagger

Wright Of Maryland
03.2023 - 07.2023

Tow Truck Operator

Eichelberger's Towing & Recovery
11.2022 - 04.2023

Delivery Associate

Titan Logistics VIA Amazon XL
03.2022 - 11.2022

Shift Manager/Key Holder

Starbucks
02.2020 - 02.2022

Assistant Manager

Domino's Pizza
12.2016 - 04.2019

GED -

Richard Montgomery High School
Tracy Tilley