Tracy Tilley
Hagerstown,MD
Summary
Dynamic and results-driven professional with a proven track record at Pace Enterprises LLC, excelling in heavy equipment operation and team supervision. Expert in enhancing customer satisfaction through efficient route planning and proactive problem-solving. Skilled in waste management and adept at leading teams to exceed performance goals, demonstrating a strong commitment to safety and quality. Adept in multi-taking and initiative to learn new things. Dependable and reliable.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shredder Operator
Pace Enterprises LLC
Morgantown, WV
04.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Contributed to meeting environmental compliance standards by correctly processing recyclable materials.
Delivery Associate
Sycamore Logistics VIA Amazon XL
Hagerstown, MD
07.2023 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
- Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
Traffic Control Flagger
Wright Of Maryland
Hagerstown, MD
03.2023 - 07.2023
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Used flagging tools such as stop and slow paddle and red flag.
Tow Truck Operator
Eichelberger's Towing & Recovery
Hagerstown, MD
11.2022 - 04.2023
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Delivery Associate
Titan Logistics VIA Amazon XL
Hagerstown, MD
03.2022 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
Shift Manager/Key Holder
Starbucks
Germantown, MD
02.2020 - 02.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Assistant Manager
Domino's Pizza
Rockville, MD
12.2016 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
GED -
Richard Montgomery High School
Rockville, MD01.2018
Skills
- Heavy Equipment Operation
- Waste Management
- Load Calculation
- Equipment Inspection
- Package handling
- Loading and unloading
- Heavy Lifting
- Warehouse Operations
- Route Planning
- Proactive Approach
- Time Management
- Team Supervision
Certification
- NAID-AAA Certified
- Certified DOT Health Certificate
- ATTSA Certification
Strengths
I am very reliable and dependable. I am a hard worker, and exceptional with time management. Expert multi-tasker and communication. I love to learn and teach.
Timeline
Shredder Operator
Pace Enterprises LLC
04.2024 - Current
Delivery Associate
Sycamore Logistics VIA Amazon XL
07.2023 - 03.2024
Traffic Control Flagger
Wright Of Maryland
03.2023 - 07.2023
Tow Truck Operator
Eichelberger's Towing & Recovery
11.2022 - 04.2023
Delivery Associate
Titan Logistics VIA Amazon XL
03.2022 - 11.2022
Shift Manager/Key Holder
Starbucks
02.2020 - 02.2022
Assistant Manager
Domino's Pizza
12.2016 - 04.2019
GED -
Richard Montgomery High School