Tracy T. Kerr
North Chesterfield,VA
Summary
Billing and Authorization Manager at Care Advantage with expertise in revenue cycle optimization and team leadership. Successfully reduced claim denials through strategic process enhancements, achieving a 77% decrease in write-offs. Proficient in claims processing and skilled in cross-functional collaboration, ensuring compliance and improving billing accuracy.
Overview
36
36
years of professional experience
Work History
Billing/Authorization Manager
Care Advantage Skilled (formerly AAC and PHC)
Richmond, USA
09.2021 - Current
- Managed revenue cycle team, overseeing billing, collections, accounts receivable, authorizations, and payments.
- Processed all claims billing, including 837 submissions and payment postings.
- Conducted daily reconciliation of bank statements with EMR entries.
- Performed AR research and implemented claim corrections to enhance accuracy.
- Configured EMR payer setups to streamline billing processes.
- Facilitated credentialing processes for healthcare providers and payers.
- Increased revenue and reduced claim denials by 90% through process improvements.
- Engaged daily with billing operations to optimize cash flow across departments.
- Daily pre-bill audits.
Billing Manager - Account Receivable
Advance Care, LLC.
01.2012 - 09.2021
- Facilitated daily transmission of electronic claims to all payers efficiently.
- Researched and resolved all electronic claim denials promptly.
- Submitted paper claims with supporting documents as required by payer guidelines.
- Conducted monthly insurance eligibility checks for all patients to ensure accurate billing.
- Investigated and addressed patient complaints regarding insurance payments and adjustments.
- Processed and mailed accurate statements to patients in a timely manner.
- Resubmitted all insurance claims as necessary to comply with payer requests.
- Managed accounts receivable by following up on all billing issues to resolution.
Office Coordinator/Business Office Manager
Richmond Family Practice
Richmond
07.2002 - 01.2012
- Executed batching of all payments and charges effectively.
- Processed entry of payments, including personal and insurance.
- Entered all office and hospital charges accurately.
- Performed ICD-9 and CPT coding for billing purposes.
- Managed refunds and collections efficiently.
- Conducted insurance follow-up and appeals to resolve issues.
- Submitted electronic claims to Payerpath, ensuring timely processing.
- Maintained filing of all paper claims in organized manner.
Admission and Hospital Log Coordinator
Cardiovascular Associates of VA, P.C./Medical Assoc. of VA, P.C.
06.1989 - 03.2000
- Tracked, coded, and reported daily charges for inpatient stays and outpatient procedures.
- Scheduled admissions and arranged various studies and procedures while securing insurance precertifications.
- Assisted physicians with patient care as needed to enhance service delivery.
- Provided backup support for switchboard and receptionist duties, managing office appointment scheduling.
- Entered all patient payment data and processed insurance claims accurately.
- Recorded hospital and office charges, ensuring accurate pricing entry.
- Conducted A/R follow-up with insurance companies to resolve outstanding issues.
- Reconciled daily deposit logs and balanced monthly and yearly financial reports.
Education
High School - Vocational Business Courses
Powhatan High School
Powhatan, VA01.1989
Skills
- Revenue cycle management and optimization
- Financial reporting and analysis
- Microsoft Office proficiency
- Claims processing and payment posting
- Payer credentialing and EMR configuration
- Workflow improvement strategies
- Compliance auditing and billing accuracy
- Problem solving and attention to detail
- Team leadership and effective communication
- Cross-functional collaboration
References
Available upon request
Timeline
Billing/Authorization Manager
Care Advantage Skilled (formerly AAC and PHC)
09.2021 - Current
Billing Manager - Account Receivable
Advance Care, LLC.
01.2012 - 09.2021
Office Coordinator/Business Office Manager
Richmond Family Practice
07.2002 - 01.2012
Admission and Hospital Log Coordinator
Cardiovascular Associates of VA, P.C./Medical Assoc. of VA, P.C.
06.1989 - 03.2000
High School - Vocational Business Courses
Powhatan High School