Tracy Tolley
Delray Beach,FL
Summary
Proven leader and efficient problem-solver with a track record of enhancing customer satisfaction and sales. Trained and supervised teams, driving significant improvements in service standards and operational efficiency. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Server
Hampton Social
03.2023 - Current
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Shift Manager
Big T's Deli
01.2022 - 01.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw food preparation and monitored safety protocols.
- Excelled in every store position and regularly backed up front-line staff.
Education
BBA - Finance
Florida Atlantic University
Boca Raton, FL05.2025
Skills
- Financial Analysis
- GAAP Financial Reporting
- Accounting Principles
- Certified In Microsoft Office (Excel, Word, Outlook)
- Accounts Payable
- Data Entry
- QuickBooks proficiency
- Excellent Communication
- Problem-Solving
Timeline
Server
Hampton Social
03.2023 - Current
Restaurant Shift Manager
Big T's Deli
01.2022 - 01.2023
BBA - Finance
Florida Atlantic University
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