Tracy Townsend
San Antonio,Tx
Summary
Customer-oriented Parts Manager with over 40 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in auto parts management.
Overview
19
19
years of professional experience
Work History
Parts Counter Person
Red McCombs Ford
San Antonio, TX
11.2022 - 09.2024
- Assisted customers with parts selection and ordering.
- Provided technical advice regarding parts and accessories.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
- Maintained cleanliness of the store front area.
- Organized shelves in order to create an efficient working environment.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Responded promptly to customer inquiries via telephone, email or chat applications.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
Parts Salesperson
Ancira Nissan
San Antonio, TX
09.2019 - 10.2022
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received, examined and reshelved returned parts.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
Parts Manager
Ancira-Winton Chevrolet
San Antonio, TX
10.2012 - 07.2019
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
Parts Manager
Ancira Volkswagen
San Antonio, TX
06.2007 - 10.2012
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Managed employee schedules and daily assignments.
- Controlled daily parts program activities to improve sales and inventory management.
- Performed scheduled inventory audits per to verify accuracy and product availability.
Store Manager
O'Reilly Auto Parts
San Antonio, TX
06.2005 - 06.2007
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.1980
Skills
- POS Systems Operations
- Invoice Processing
- Stock Management
- Analytical and Critical Thinking
- Cost Tracking
- Problem-Solving
- Decision Making
- Detail Focused
- Ordering Parts
- Inventory Auditing
- Reviewing Deliveries
- Vendor Relationship Management
- Approachable and Relatable
- Written Communication
- Customer Service
Timeline
Parts Counter Person
Red McCombs Ford
11.2022 - 09.2024
Parts Salesperson
Ancira Nissan
09.2019 - 10.2022
Parts Manager
Ancira-Winton Chevrolet
10.2012 - 07.2019
Parts Manager
Ancira Volkswagen
06.2007 - 10.2012
Store Manager
O'Reilly Auto Parts
06.2005 - 06.2007
High School Diploma -
Lewisville High School
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