Summary

Overview

Work History

Education

Timeline

Tracy Tran

Westminster,Ca

Summary

Proven track record in enhancing client satisfaction and loyalty at Envie Skin & Body Care, leveraging expert skin analysis and relationship management skills. Achieved significant improvements in skincare routines and sales outcomes through customized plans and advanced facial techniques. Demonstrates a strong foundation in sanitation and customer consultation, ensuring top-notch service and safety standards. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Esthetician

Envie Skin & Body Care

02.2024 - Current

Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Sterilized equipment for patient treatments.
Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Recommended retail products for at-home use.
Advised clients on proper home-care regimens.
Analyzed skin condition and made appropriate product recommendations.
Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Stocked treatment rooms with proper supplies.
Fostered friendly, warm, and exceptional customer experience.

Phlebotomist

Intercare Medical Clinic

11.2023 - Current

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Organized daily work based on collection priority.

Medical Receptionist

Thuy Thanh Nguyen MD

09.2021 - 08.2023

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Sales Manager

Shop 24 Wholesale and Retail Clothing

06.2012 - 07.2021

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Attended industry events and conventions to expain sales opportunities.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Education

Cosmetology - Cosmetology Education

Asian American International Beauty College

Westminster, CA

05.2024

CPT I - Phlebotomy

Phlebotomy Training Specialist

Westminster, CA

08.2023

Reator - Real Estate

Rockwell Institute Real Estate California School

Anaheim, CA

08.2022

AA - Biochemistry

Golden West College

Huntington Beach, CA

06.2006

Highschool - Highschool

Nguyen Thuong Hien Highschool

Vietnam

06.2001