Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tracy Tran

Brea,California

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Merry Nails Salon
09.2022 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Customer Service Representative

Wells Fargo
09.2021 - 08.2022
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Business Development Manager

Volkswagen Alhambra
06.2020 - 08.2021
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Server

Macchiato
03.2018 - 05.2020
  • Cultivated warm relationships with regular customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Tutor

Prestige Academy
09.2012 - 09.2015
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.

Education

Bachelor of Science - Computer Science

California State University Fullerton
Fullerton
05-2027

Skills

  • JavaScript
  • React
  • Nodejs
  • MySQL
  • HTML/CSS
  • Git
  • Customer Relations
  • Team Leadership
  • Customer service

Certification

  • Software Engineering, Hack reactor - 2021

Languages

Vietnamese
Native or Bilingual

Timeline

Assistant Manager

Merry Nails Salon
09.2022 - Current

Customer Service Representative

Wells Fargo
09.2021 - 08.2022

Business Development Manager

Volkswagen Alhambra
06.2020 - 08.2021

Server

Macchiato
03.2018 - 05.2020

Tutor

Prestige Academy
09.2012 - 09.2015

Bachelor of Science - Computer Science

California State University Fullerton

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