Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Tracy Treahy

Rye,New Hampshire

Summary

Accomplished sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.

Overview

25
years of professional experience

Work History

Voyager Insurance Services

Account Executive
05.2024 - Current

Job overview

  • Provide exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Manage multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boost client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceed sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Establish long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Develop a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Participat actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Enhance client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
  • Pioneer adoption of consultative selling approach, which became best practice within team.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Guide clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Build relationships with customers and community to promote long term business growth.
  • Meet with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieve company defined sales goals.
  • Increase sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Perform effectively in self-directed work environment, managing day-to-day operations and decisions.

Semper Laser Holdings, Inc.

Sales Director
07.2023 - 10.2023

Job overview

  • Led all aspects of sales operations and revenue by developing external partnerships and B2B relationships
  • Developed and execute strategies which met and exceeded sales targets, implementing sales strategies, and ensuring a high level of customer satisfaction
  • Developed and executed strategies that exceeded sales targets
  • Monitored sales performance and reported to senior management
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.


  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Sundae, Inc

Sales Manager
04.2021 - 11.2022

Job overview

  • Managed Inside Sales Team for rapidly growing SaaS start up
  • Exceeded KPI metrics and maintaining Net Promoter Score (NPS) of above 80%
  • Led company with highest performing sales team month over month
  • Led SDR's to receive National Sales Recognition Awards
  • Marketing Qualified Leads (MQL) conversion rate of over 45%
  • Analyzed and strategized and both sales training procedures and client life cycle to improve customer experience and improved performance
  • Key player in hiring process, including interview panels and provided future hiring recommendations
  • Led onboarding sessions for new hires and oversaw and monitored new hire development post onboarding
  • Collaborated with sales enablement, human resources, and executive leadership on improvement projects to streamline business practices and increase sales volume
  • Completed HR-facilitated Leadership Development Program focused on skill development in topics such as performance management, team engagement, conflict resolution, and employee coaching and development
  • This program consisted of series of live trainings with other cross-functional leader participants as well as 25 completed self -paced courses
  • Real Estate licenses in good standing in Florida, Georgia, Colorado, and New Hampshire
  • Directed and implemented successful pilot program for expediting full funnel sales process, now nationwide SASS business process.
  • Mastery of Sales Force CRM pipeline management, G suite, Gong, Greenhouse, Sequoia, Bamboo
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Redfin, Inc

Senior Real Estate Sales Associate
12.2017 - 03.2021

Job overview

  • Successfully managed and closed 91 transactions with 98% closing rate
  • Developed strong relationships with clients by providing exceptional customer service and timely communication.
  • Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
  • Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.
  • Negotiated favorable contract terms for clients, resulting in successful closings and increased client satisfaction.
  • Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • Collaborated with stakeholders to complete property sales and purchases.
  • Worked collaboratively and cross functionally managing customer lifecycle in both listing and purchase transactions
  • Implemented strict process and procedure in pre and post mutual deals
  • Worked collaboratively with regional team to maximize customer experience, troubleshoot, and resolve customer issues
  • Recognized areas of improvement for process and procedures
  • Remained flexible with ongoing changes to meet business and market goals in core and secondary tier markets

Brokers Guild Cherry Creek

Commercial and Residential Realtor and Mentorship Leader
01.2011 - 12.2017

Job overview

  • Successfully Managed and closed 1031 exchange transactions for clients
  • Effectively communicated process and expectations and served as liaison between clients and 1031 fiduciaries
  • Mentored new agents with onboarding, procedural process, and transaction management to meet performance metrics and individual goals.

Zwiebell Center for Plastic Surgery

Practice Manager and Administrator
04.2005 - 12.2005

Job overview

  • Managed hiring, training, and day to day operations of in suite plastic surgical medical center with 10 staff members, multiple vendors
  • Produced and analyzed productivity reports and expense reports and provided practical solutions for improved practices and budgeting
  • Consulted with healthcare professionals on business decisions
  • Trained interns and newly hired team members on office procedures and computer system
  • Oversaw accounting, budgeting, and financial reporting
  • Created and implemented organizational policies and procedures
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations
  • Provided supervision and management to team of support personnel
  • Addressed and remedied all patient or team member issues
  • Developed and implemented strategies to improve patient access, satisfaction and care quality
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
  • Developed close working relationships with front office and back office staff

Woodhouse Day Spa

Spa Director
10.2004 - 04.2005

Job overview

  • Successfully directed all day to day operations, sales, and B2B growth of Denver's premiere corporate day spa
  • Increased retail revenue, managed more than 20 employees and maintained public relations
  • Recruited, hired and trained all new employees
  • Implemented successful updates to operations according to latest market trends and customer preferences
  • Received new spa supplies inventory and restocked work areas and shelves
  • Maximized efficiency through time management and staff supervision to boost productivity
  • Managed activities related to staff training, treatment procedures, inventory management and marketing
  • Worked with suppliers to identify cost savings opportunities
  • Utilized promotions, print and digital marketing to attract new clients
  • Recorded product sales into spa's weekly income report
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers
  • Managed expenses and controlled costs through proper salon development and monitoring
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records
  • Conducted regular staff meetings, informing team members of new spa services and policies
  • Resolved customer issues promptly to build loyalty

Pacific Laser Eye Center

Practice Growth Consultant
03.2000 - 12.2003

Job overview

  • Consulted with medical professionals to optimize sales and marketing plans for Laser Vision Correction
  • Trained medical staff to utilize procedures and processes to maximize Laser Vision Correction sales and customer experiences
  • Managed referrals and won agreements with 80 Optometrists in San Diego County.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Applied effective time management techniques to meet tight deadlines
  • Cultivated interpersonal skills by building positive relationships with others
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Proven ability to learn quickly and adapt to new situations
  • Organized and detail-oriented with strong work ethic
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.

Education

Villanova University
Villanova, PA

Bachelor of Arts
05.1994

University Overview

Division 1 Student Athlete, 4 years. Volleyball

  • Division 1 Scholarship Recipient

Esthetics License in Colorado And New Hampshire

from Esthetics
01-2004

University Overview

Skills

  • Client Relationship Building
  • Negotiation
  • Account management
  • Goals and performance
  • Strong presentation skills
  • Relationship building and management
  • Pipeline management
  • Strategic selling SaaS and B2B
  • New business opportunities
  • CRM software expertise, Salesforce
  • Territory management SaaS and B2B
  • Customer relationship management (CRM)
  • Sales quota achievement
  • Performance tracking
  • Account relations
  • Managing client relationships
  • Team leadership
  • Attention to detail
  • Teamwork and collaboration
  • Organizational skills
  • Excellent communication
  • Task prioritization
  • Decision-making
  • Conflict resolution
  • Team leadership
  • Adaptability and flexibility

Interests

Wellness:

Hot Yoga Entusiast

Yoga 200 Hr Teacher Certification (Completion date June 2025)

Reiki Level 1 Certified

Level 1 Tennis Player


Timeline

Account Executive
Voyager Insurance Services
05.2024 - Current
Sales Director
Semper Laser Holdings, Inc.
07.2023 - 10.2023
Sales Manager
Sundae, Inc
04.2021 - 11.2022
Senior Real Estate Sales Associate
Redfin, Inc
12.2017 - 03.2021
Commercial and Residential Realtor and Mentorship Leader
Brokers Guild Cherry Creek
01.2011 - 12.2017
Practice Manager and Administrator
Zwiebell Center for Plastic Surgery
04.2005 - 12.2005
Spa Director
Woodhouse Day Spa
10.2004 - 04.2005
Practice Growth Consultant
Pacific Laser Eye Center
03.2000 - 12.2003
Villanova University
Bachelor of Arts
Esthetics License in Colorado And New Hampshire
from Esthetics

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Tracy Treahy