Tracy T. Skinner
Washington,DC
Summary
Dynamic operations leader with a proven track record in both private and nonprofit sectors, recognized for enhancing workflow efficiency and generating $2.4 million in annual savings. Expertise in budget management and team leadership drives performance improvements, fostering employee engagement and resulting in significant productivity gains and reduced turnover.
Overview
25
25
years of professional experience
Work History
Director of Operations / Operations Manager
Private, Government, and Nonprofit Organizations
NYC, Virginia, Washington DC
01.2000 - Current
- Oversaw day-to-day operations across multiple departments, improving workflow efficiency by 30% through lean process implementation.
- Managed operating budgets of up to $25 million, identifying cost-saving opportunities that resulted in annual savings of $2.4 million without sacrificing quality.
- Supervised, trained, and mentored teams of up to 100 staff across various locations, achieving a 40% increase in productivity and a 25% reduction in staff turnover.
- Introduced performance management systems that led to a 20% improvement in service delivery metrics, year over year.
- Led enterprise-wide operational audits and implemented recommendations that improved compliance scores by 35%.
- Negotiated vendor contracts and service-level agreements, decreasing procurement costs by 15%.
- Directed strategic initiatives that increased organizational capacity by 40% to meet expanded service demands.
- Collaborated with executive leadership to align operations with organizational goals, supporting 15% year-over-year growth.
- Operational Excellence: Reengineered workflows and removed redundancies, cutting project delivery timelines by 20%.
- Employee Engagement: Developed leadership training programs that increased employee satisfaction scores by 32% in annual surveys.
- Technology Integration: Spearheaded system upgrades that streamlined reporting and reduced administrative workload by 50%.
- Crisis Response: Maintained business continuity during emergencies and rapidly shifted operations without losing service availability.
Education
Graduate degree - Human Services
Lincoln University
Lincoln, PAGraduate degree - Education
Cambridge College
Cambridge, MASkills
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Budget management
- Performance management
- Crisis management
- Project management
- Team leadership
- Employee training
- Workflow optimization
- Data analysis
- Strategic planning
- Compliance management
- Change management
- Stakeholder engagement
- Cost control
- Operational efficiency
- Quality assurance
- Process improvements
- Business management
- Strategic planning and execution
- Leadership training
- Performance analysis
- Operations oversight
- Process improvement
- Program optimization
- Policy development
- Analytical skills
- Organizational structuring
- Business strategy
- Operations management
- Recruitment and hiring
- Management team building
- Problem-solving
- Needs assessment
- Multitasking capacity
- Policy/program development
- Purchasing and planning
- Adaptability and flexibility
- Reliability
- Customer service
- Training management
- Customer retention
- Time management abilities
- Staff training/development
- Organizational skills
- Marketing strategies
- Hiring and onboarding
- Staff training
- Budgeting
- Data Dashboards & KPI Reporting Tools
- Workflow Automation & Project Management Systems
Leadership Achievements
- Operational Excellence: Reengineered workflows and removed redundancies, cutting project delivery timelines by 20%.
- Employee Engagement: Developed leadership training programs that increased employee satisfaction scores by 32% in annual surveys.
- Technology Integration: Spearheaded system upgrades that streamlined reporting and reduced administrative workload by 50%.
- Crisis Response: Maintained business continuity during emergencies and rapidly shifted operations without losing service availability.
Timeline
Director of Operations / Operations Manager
Private, Government, and Nonprofit Organizations
01.2000 - Current
Graduate degree - Human Services
Lincoln University
Graduate degree - Education
Cambridge College
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