Tracy Turner

• Ensured compliance with industry regulations and company policies.
• Ensured compliance with regulatory requirements and industry standards.
• Provided leadership during times of organizational change or crisis situations.
• Conducted performance reviews for team members.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Coached, mentored and trained team members in order to improve their job performance.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Monitored staff performance and addressed issues.
• Directed recruitment, hiring, and training of new staff members.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Reviewed completed work to verify consistency, quality, and conformance.
• Delegated work to staff, setting priorities and goals.

Field Supervisor, managing a case load and documenting all pertinent information regarding patient needs.

Communication with lead and office staff daily.

Orientating and or in-service trainings for personal care attendants to meet client needs.

Work daily with time keepers assuring attendants are appropriately working and monitoring their time.

Recruiting potential employees for a successful career.

Monitor quality of care for each client.

Assisting other offices as needed.

Work with home health skilled services to meet needs of client.

Report suspicions of abuse, neglect and exploitation.

Monitor safety of clients and attendants.

Attend meetings as necessary. Assist other field supervisors as needed.

Corrections Officer 1- 90 day on the job training then 6 weeks of formal training. Supervising 2500 bed facility in different locations of the prison.

Corrections Officer 11- (Sgt) Supervision of Correction officers. Managing, scheduling, documenting daily logs.

Case Manager for Diagnostic Unit- Research offenders back ground history, interview offenders regarding back ground and needs. Utilizing the classification system to send offenders to appropriate locations based on custody level.

Lateral to Department of Social services where I spent approximately 4 years as an investigator of child abuse neglect and another 2 years of investigations supervisor managing 7 investigators and assessment workers.

I later went back to corrections and went through basic training again and then promoted to Investigator 1 eventually promoting to investigator 2.

Assisted an administrator of a nursing home to prepare dietary staff for state inspections.