Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Turner

Mineola

Summary

Dynamic and results-driven Police Communications Operator VII with extensive experience at the Texas Department of Public Safety. Expert in emergency response management and telecommunications troubleshooting, delivering exceptional customer service under pressure. Proven ability to coordinate multi-agency communications and maintain regulatory compliance, ensuring efficient incident management and support for first responders.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Police Communications Operator VII

Texas Department Of Public Safety
Tyler
08.2009 - Current
  • Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
  • Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
  • Utilized mapping programs to locate addresses for responders in the field.
  • Provided technical support for all telecommunications equipment including radios, computers and phones.
  • Maintained knowledge of applicable federal, state, local laws and regulations related to public safety operations.
  • Operated multi-line phone systems to route incoming calls accurately.
  • Performed administrative duties such as filing reports, data entry, updating databases.
  • Operated multi-line telephone systems to manage incoming emergency calls.
  • Coordinated communication between law enforcement and emergency services personnel.
  • Monitored radio frequencies to ensure effective communication during emergencies.
  • Assisted in training new operators on protocols and procedures.
  • Utilized computer-aided dispatch systems for efficient incident management.

Emergency Medical Dispatcher

East Texas Medical Center
Tyler
02.2007 - 02.2009
  • Managed emergency calls, assessing urgency and dispatching appropriate medical units.
  • Provided critical information to callers, guiding them through emergency procedures.
  • Collaborated with law enforcement and fire services to enhance response efforts.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Coordinated communications between multiple agencies during large scale emergencies.
  • Assisted in training new dispatchers on proper procedures for handling emergency calls.
  • Verified insurance coverage with hospitals prior to transferring patients when necessary.
  • Maintained current knowledge of area geography, streets and landmarks for accurate dispatch routing.
  • Gathered pertinent information from the caller including name, address, phone number, nature of the call, symptoms and injuries and relayed this information to medical personnel.

Certified 911 Public Safety Telecommunicator

Smith County Sheriff's Office
Tyler
03.2005 - 02.2007
  • Monitored multiple radio channels for transmissions from police, fire, and EMS units.
  • Received emergency calls and assessed situations for proper response.
  • Transmitted critical information to first responders via radio and phone systems.
  • Documented call details accurately in the dispatch system for record-keeping.
  • Provided pre-arrival instructions to callers in distressing situations.
  • Maintained calm and professionalism while managing high-stress scenarios.
  • Troubleshot technical issues with communication systems and alerted supervisors when necessary.
  • Prepared comprehensive case files that included audio recordings, transcripts, and notes taken during communications with callers.
  • Entered information into databases related to crime analysis, criminal investigations, and suspect identification.
  • Attended training sessions designed to refine telecommunication skillsets.

Education

High School Diploma -

Romeoville High School
Romeoville, IL
06-1993

Skills

  • Emergency response management
  • Multi-line phone systems operation
  • Computer-aided dispatch
  • Telecommunications troubleshooting
  • Geographic information systems
  • Regulatory compliance
  • Customer service and relations
  • Call assessment and documentation
  • Data entry accuracy
  • Empathy and patience

Certification

  • Certified Master Telecommunicator by the Texas Commission on Law Enforcement. Over 950 hours of training during an extensive career including CPR, TTY call processing and Crisis Communications.

Timeline

Police Communications Operator VII

Texas Department Of Public Safety
08.2009 - Current

Emergency Medical Dispatcher

East Texas Medical Center
02.2007 - 02.2009

Certified 911 Public Safety Telecommunicator

Smith County Sheriff's Office
03.2005 - 02.2007

High School Diploma -

Romeoville High School