Tracy Tuttle
North Las Vegas,NV
Summary
Highly ambitious and diligent medical secretary offering excellent communication and prioritization skills demonstrated over 24 years of experience within the industry. I am looking to secure a position in a professional company where I can fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
26
26
years of professional experience
Work History
Prior Authorization Coordinator
WINFertility
Greenwich, CT
11.2023 - Current
- Created and maintained accurate documentation for all prior authorization activities.
- Enhanced patient/member satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with patients by consistently delivering outstanding service and follow-up support.
- Review and analyze fertility-related authorizations.
- Communicate with providers and internal nursing staff, and gather additional information needed to complete the submission of prior authorizations.
- Manage and work the prior authorization queues in a timely manner.
- Appropriately forward all referral requests to the next level of clinical review.
Access Center Representative Specialty (Fertility)
NYU Langone Health Nevada
07.2021 - 11.2023
- Duties included but not limited to: ensure that patient needs are met and promote optimum patient experience, this is accomplished by maintaining effective relationships with patients and their families via active listening, rapport, empathy, professionalism, and courtesy
- Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established
- Access Center performance goals.
- Complete processing of calls in an efficient manner; remain aware of call volumes; work as part of the team to handle call volumes.
- Utilize NYU FGP
- Healthcare systems such as Epic and Saleforce, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions
- Most importantly, provide an excellent experience to NYU FGP patients
- Additional duties performed when assigned by supervisor.
Correctional Officer
Arizona Department of Corrections
07.2017 - 07.2019
- Duties included but not limited to: Enforce rules and keep order within prison
- Supervise activities of inmates, while enforcing rules and regulations
- Maintain security by preventing disturbances
- Inspect mail and visitors for prohibited items
- Write reports and fill out daily logs detailing inmate behavior and anything else of note that occurred during shift
- To make sure inmates are where they are supposed to be and doing things within their rights to do
- Position requires to be always alert and look out for fellow officers
- Additional duties performed when assigned by supervisor.
Medical Receptionist, Referral coordinator
Palm Valley Women’s Care
05.2016 - 07.2017
- Duties included but not limited to: schedule and coordinate appointments, tests, and procedures, check patients in and out, collect personal, medical and insurance information
- Initiate and evaluate referrals for patients to specialty offices, imaging facilities and for birth control devices
- Verify, update and correct patient related information including registration, insurance information, and referrals, both incoming and outgoing daily
- Maintain medical records for patients, update charts (EMR), compose invoices and accept co-payments
- Collect and post fees, prepare and balance daily financial registers and submit all forms
- Was responsible for all staff at my specific location ensuring daily flow of practice was done efficiently and fellow coworkers completed their tasks
- Additional duties performed when assigned by administrator.
Surgery scheduler, receptionist
Bethany Women’s Healthcare
01.1999 - 12 0
- Duties included but not limited to: scheduling of all surgeries, taking into consideration desired date, priority of surgery, length of surgery and block of time to ensure efficient use of surgery facility and staff
- Ascertain that all consent forms are filled out and signed prior to scheduled surgeries
- Coordinate, process and route all paperwork as required to meet physician and facility requirements
- Verify patient demographics and insurance coverage and obtain prior authorizations as needed
- Assist in daily postings, coding, reviewing, and billing services to be sent for insurance billing
- Used EMR daily and efficiently
- Assist with phones and schedule appointments as needed
- Phlebotomy services as when needed
- Additional duties to be performed when assigned by administrator.
Education
Certificate - Medical Terminology And Communications
PIMA Medical Institute
2020
Credits - Anatomy And Physiology
Glendale Community College
2019
Certificate - Correctional Officer
Correctional Officer Training Academy (COTA)
07.2017
certification in phlebotomy -
Arizona Medical Training Institute
2014
Skills
*Ability to multitask and provide optimal customer service
*Excellent verbal and written communication
*Highly organized and motivated employee
*Exceptional interpersonal and customer service skills
*Strong leadership skills, strong team player
*Dedicated and meticulous- utmost level of accuracy and attention to detail
Timeline
Prior Authorization Coordinator
WINFertility
11.2023 - Current
Access Center Representative Specialty (Fertility)
NYU Langone Health Nevada
07.2021 - 11.2023
Correctional Officer
Arizona Department of Corrections
07.2017 - 07.2019
Medical Receptionist, Referral coordinator
Palm Valley Women’s Care
05.2016 - 07.2017
Surgery scheduler, receptionist
Bethany Women’s Healthcare
01.1999 - 12 0
Certificate - Medical Terminology And Communications
PIMA Medical Institute
Credits - Anatomy And Physiology
Glendale Community College
Certificate - Correctional Officer
Correctional Officer Training Academy (COTA)
certification in phlebotomy -
Arizona Medical Training Institute
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