Tracy Ullman
Lexington,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Emergency Roadside Dispatcher
Reliable Roadside Assistance LLC
Lexington, KY
05.2018 - 10.2022
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over 50 daily caller requests with information about assistance and timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
EMT-Basic
Rural Metro Ambulance
Lexington, United States
01.2014 - 05.2016
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
EMT-Basic
Yellow Ambulance
Louisville, KY
10.2011 - 12.2014
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with lucid patients to gather incident and medical history information.
Education
No Degree - EMT Certification
East Central College
Union, MOGED -
Oldham County High School
Buckner, KY05.2000
Skills
- Service Coordination
- Collaborative Environments
- Customer File Maintenance
- Job Specification Review
- Operational Procedures
- Resource Coordination
- Service Requests
- Client Interactions
- Service Vehicle Dispatch
- Personnel Monitoring
- Customer Needs Assessments
- Effective Communication
- Work Order Preparations
Timeline
Emergency Roadside Dispatcher
Reliable Roadside Assistance LLC
05.2018 - 10.2022
EMT-Basic
Rural Metro Ambulance
01.2014 - 05.2016
EMT-Basic
Yellow Ambulance
10.2011 - 12.2014
No Degree - EMT Certification
East Central College
GED -
Oldham County High School
Similar Profiles
Pearle Jr. Bethea IIIPearle Jr. Bethea III
Locksmith/Mechanic at Betheaboy Emergency Roadside Assistance LLCLocksmith/Mechanic at Betheaboy Emergency Roadside Assistance LLC
Robert Smythe, IIIRobert Smythe, III
Roadside Assistant Technician at Roadside Assistance, LLCRoadside Assistant Technician at Roadside Assistance, LLC
Steven PerdueSteven Perdue
Dispatcher Manager at Reliable RoadsideDispatcher Manager at Reliable Roadside