Hi, I’m
Tracy Underhill
Asheville,NC
Overview
16
years of professional experience
Work History
Innovative Administrative Services
Director of Business Development
02.2023 - 10.2023
Job overview
- Recruited for a limited time project to assist in the growth of a privately owned payroll and Human Resources firm in the Atlanta area
- Work with the CEO and COO to develop and implement marketing campaigns, established memberships with area Chambers of Commerce and Business Alliances to promote business and collaborate with area stakeholders
- Strategize and execute efforts to become the Professional Employment Organization of choice in the region.
Pyramid Healthcare
Executive Director
10.2023 - 06.2024
Job overview
- Developed and administered a comprehensive system of residential services that responded to the community’s needs and support the organization’s overall mission, philosophy, and goals
- Integrated the management of the residential system into the organization’s continuum of care
- Ensured the development and expansion of the residential treatment system’s referral base
- Evaluated and guided the development of treatment services
- Monitored performance of subordinate staff; providing reinforcement, remediation, or other appropriate response as needed
- Implemented policies and procedures for adolescent services, including the inpatient system’s plan for ensuring continuous quality improvement
- Supervised facility licensing reviews
- Supervised physical plant needs and maintained clean and safe environment
- Assisted in the hiring/development of clinical and support staff
- Work collaboratively with Pyramid Healthcare Inpatient and Outpatient organizational leads to provide cross region/facility collaboration to share resources and provided a network of support
- Supervised the closure of the program.
Broadstep Behavioral Health
ACTT Team Substance Abuse Counselor
07.2022 - 02.2023
Job overview
- Provided counseling services to dually diagnosed clients in the community
- Visited individuals in their homes and in the community to assess for mental health stability and medication compliance
- Additionally, used best practice models of counseling to include Cognitive Behavioral Therapy and Motivational Interviewing to assist clients in developing coping skills
- Documented each encounter, assisted team members in completing treatment plans and updates, and performed on-call duties as needed to ensure client health and safety.
North Carolina Department of Public Safety
Substance Abuse Counselor Advanced
09.2021 - 05.2022
Job overview
- As an Addiction and Chemical Dependency Program team at Lumberton Correctional Institution, I provided group and individual counseling for men attending the ninety-day treatment program within the prison setting
- With a typical caseload of 15 to 20, using Best Practice modalities of treatment focusing on Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing and Trauma Informed Treatment, offenders were provided with tools to better understand and manage triggering events
- The program focuses, in part, on psychoeducation, the ability to rationally process events, and emotions and numerous other skills to promote a healthy, drug-free lifestyle and reduce recidivism.
Private Contractor
06.2017 - 08.2021
Job overview
- Periodic assignments in designing and implementing successful operations of providers of Harm Reduction Substance Abuse Treatment and IDD services in North Carolina
- Assisted hiring and training staff members around regulatory and accreditation compliance, conducted internal and scheduling external training for appropriate staff members
- Conducted confidential internal investigations as needed
- Ensured that CARF Accreditation was scheduled and that clinics were prepared for inspection.
North Carolina Department of Health and Human Services
Program Coordinator II
06.2020 - 05.2021
Job overview
- Continuous monitoring of the health and well-being of residents who are dually diagnosed with intellectual disabilities and mental illness
- The focus of my work was on finding innovative approaches to teaching new and enhancing previously mastered daily living and socialization skills
- Working with the Interdisciplinary Team, to include the person served, benchmarks are reached to prepare the individual for living in a community setting that allows for greater Independence
- Additionally, I train staff on all new programmatic guidelines and provided support
- I ensured that ICF and CFR standards were utilized, and that the dignity of the resident was always the priority
- I attend numerous transition meetings with Vaya Health, Cardinal Health, and Partners Behavioral Health Management Care Coordinators, and other members of teams in the community to plan and execute moves for the residents of our center to reach higher levels of independence in less restrictive settings.
North Carolina Department of Public Safety
Substance Abuse Counselor-Advanced
08.2019 - 06.2020
Job overview
- As an Addiction and Chemical Dependency Program team at Swannanoa Correctional Center for Women, I provided group and individual counseling for women attending the ninety-day treatment program within the prison setting
- With a typical caseload of 15 to 20, using Best Practice modalities of treatment focusing on Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing and Trauma Informed Treatment the offenders were provided with tools to better understand and manage triggering events
- The program on psychoeducation, the ability to rationally process events and emotions and numerous other skills to promote a healthy, drug-free lifestyle and reduce recidivism.
Colonial Management Group
Regional Director
03.2016 - 05.2017
Job overview
- Responsible for the clinical compliance of fourteen Harm Reduction clinics in Georgia, South Carolina, and North Carolina
- Authored and implemented training initiatives designed to ensure all clinics operated meeting State, Federal and CARF standards
- Conducted compliance audits to ensure ongoing best practice model use, superior patient care and maintenance of all policy and prescribed procedure
- Reviewed and authored new policies to meet the standards of each state in the region
- Planned and executed quarterly and biannual conferences attended by Program Directors and Treatment Service Coordinators
- Traveled to clinics to prepare for and attended all CARF surveys
- All audits resulted in excellent reviews of operations and patient satisfaction.
Mountain Health Solutions/Acadia Healthcare
Program Director
04.2014 - 03.2016
Job overview
- Recruited to restructure a struggling operation that had suffered the absence of consistent leadership
- Established counselor accountability through training, providing resources and consistent follow-up
- Brought the operation into compliance with DHSR, DEA, and gained a three-year CARF accreditation
- Designed and implemented a Quality Improvement/Quality Assurance protocol and formed an internal committee to oversee all aspects of the operation through this lens Monitored budgets and beat the 2015 EBITA by 43%
- Conducted staff evaluations, coaching and counseling
- Developed Plans of Improvement for staff tailored to their specific needs and provided tools for the improvement to occur
- Conducted weekly follow-up to ensure progress and goal achievement.
Hickory Metro Treatment Center/Colonial Management Group
Program Director
03.2012 - 03.2014
Job overview
- Took the position to assist executive management in correcting deficient practices to include developing and implementing strategies to effectively establish, monitor and maintain compliance with state and federal regulators
- Carried full responsibility for entire operation to include working within state and federal regulations governing employment and substance abuse treatment delivery
- Prepared all subordinate evaluations and provide coaching and counseling as needed
- Developed a network of resources to provide patients with needed referrals
- Achieved three-year CARF accreditation.
Crossroads Treatment Center
Program Director
04.2011 - 02.2013
Job overview
- Worked with executive team to hire, train, coach opening staff members building a strong core team to take the center to its current demonstrated success
- Conceptualized and implemented operational strategy and innovative service model designed to efficiently and compassionately provide substance abuse treatment to patients
- Provided new hires with orientation of the values, mission, vision, and philosophy of the organization
- Negotiated training and clinical supervision contract with an Atlanta based company to ensure all counselors were provided the opportunity to achieve their goal of becoming certified as Substance Counselors
- Consistently coached and set the example of providing a customer/patient focused environment
- Generated numerous reports and plans after tracking employee satisfaction, patient satisfaction, and stakeholder perception
- Created action plans to address issues and improve services provided to each population
- Carried full responsibility for entire operation to include working within state and federal regulations governing employment and substance abuse treatment delivery.
October Road, Inc
Community Support/Assertive Community Treatment Team Leader/QMHP
03.2008 - 04.2011
Job overview
- Provided administrative and clinical supervision to the Community Support and ACTT Team members
- Monitored regulatory compliance through chart audits and providing corrective action plans and training on identified deficiencies
- Sat on Continuous Quality Assurance and Leadership committees forming policy that, often, addressed employee morale, employee retention and incentives to enhance productivity through employee satisfaction
- Provided new hires with orientation of the values, mission, vision, and philosophy of the organization
- Ensured quality service delivery to all Community Support Team and ACCT consumers
- Prepared all subordinate evaluations and provided coaching and counseling as needed
- Maintained staffing requirements through managing turnover
- Ensured all staff members successfully complete required training and possessed skills to competently execute duties
- Maintained positive relationships with consumers, guardians/families, outside agencies, state, and federal funding sources.
Education
Montreat College
Master of Science in Management and Leadership
12.2009
University of North Carolina
Bachelor of Arts in Psychology
05.1991
Skills
- Extensive experience in management, regulatory compliance, and capital project oversight, writing, training, and implementing policy and procedure, ensuring all employees are informed of state and federal regulations
- Demonstrated ability to work with committees, teams, and superiors to ensure all employees have a clear understanding of the mission, vision, and philosophy of the organization
- Ability to work with a diverse population and address varying needs and priorities
- Strong skills training, coaching, and directing teams
- Well versed in building relationships with community members, stakeholders, vendors, business partners, regulators, and team members
- 18 years of experience working as a leader and trainer of professionals in the arena of Substance Use Disorders, Mental Health challenges and Intellectual Disabilities
Certificationslicense
Certified Substance Abuse Counselor #13598, 01/01/26
Certified Alcohol and Drug Counselor
#13598
Timeline
Executive Director
Pyramid Healthcare
10.2023 - 06.2024
Director of Business Development
Innovative Administrative Services
02.2023 - 10.2023
ACTT Team Substance Abuse Counselor
Broadstep Behavioral Health
07.2022 - 02.2023
Substance Abuse Counselor Advanced
North Carolina Department of Public Safety
09.2021 - 05.2022
Program Coordinator II
North Carolina Department of Health and Human Services
06.2020 - 05.2021
Substance Abuse Counselor-Advanced
North Carolina Department of Public Safety
08.2019 - 06.2020
Private Contractor
06.2017 - 08.2021
Regional Director
Colonial Management Group
03.2016 - 05.2017
Program Director
Mountain Health Solutions/Acadia Healthcare
04.2014 - 03.2016
Program Director
Hickory Metro Treatment Center/Colonial Management Group
03.2012 - 03.2014
Program Director
Crossroads Treatment Center
04.2011 - 02.2013
Community Support/Assertive Community Treatment Team Leader/QMHP
October Road, Inc
03.2008 - 04.2011
Montreat College
Master of Science in Management and Leadership
University of North Carolina
Bachelor of Arts in Psychology
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