Tracy Van Auken
Summary
Versatile business leader bringing over 25 years of experience as an accomplished business owner and Account Manager. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Proven track record in developing and maintaining customer relationships. Strong knowledge of Quality Assurance and the importance of training, team collaboration, and communication. Key expertise in the fields of insurance, clinical trials, and medical record collection.
Overview
25
25
years of professional experience
Work History
President
Paramedical Services Of Virginia, Inc.
10.1998 - Current
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Represented organization at industry conferences and events.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Managed financial, operational and human resources to optimize business performance.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Oversaw the schedules and services provided for approximately 70 medical examiners and 11 office personal over 3 office locations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction across the insurance, clinical, legal and occupational health industry.
DIrector, Account Management
Adamsbridge Global
11.2021 - 03.2024
- Assisted with development, improvement, and automation of the online Medical Record Collection ordering system to enhance and improve the employee and customer experience.
- Collaborated with team members to review customer accounts and optimize staff performance.
- Created training manuals and SOP's for existing and new customer accounts
- Held weekly meetings with staff and customers to ensure all customer needs were being met
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VASkills
- Process Improvements
- Management Team Leadership
- Sales and Marketing
- Process Improvement
- Client Relationship Building
- Operations Management
- Account Management
- Relationship building and rapport
- Issue Resolution
- Quality Control
Quote
It is never too late to be what you might have been.
George Eliot
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsCareer advancementTimeline
DIrector, Account Management
Adamsbridge Global
11.2021 - 03.2024
President
Paramedical Services Of Virginia, Inc.
10.1998 - Current
Bachelor of Science - Psychology
Old Dominion University