Tracy Vinson

Nashville Tempered Glass (NTG) Hendersonville facility is the second location for this industry specific glass manufacturer. NTG had operated without a Human Resource leader for five years prior to my onboard. My goal was to bring structure and organization to a well-built production organization and create immediate impact to the bottom line.

First 30 days: Evaluated staffing, safety, and policy protocols for efficacy

Within 90 days: Established recruiting program to build skilled production teams, created safety awareness lessons and goals, and implemented basic policies for governing work.

Overall Continuous Improvement:

• Total Average Annual Savings of 5-8% for Temporary Staffing
• First Year Recruiting Savings of over quarter million dollars
• Eliminated All Recruiting Expenses
• Increased Retention Rate by 50%
• Improved Workers Comp MOD to .91
• Absenteeism improvements by 90%
• Recognized as Preferred Employer for Sumner County and surrounding area

Additionally:

• Provided guidance on complex labor issues including discrimination, harassment, disability accommodations, leaves of absence.
• Researched industry trends to inform compensation and performance strategies.
• Assisted in employee recruitment, hiring and interview processes.
• Collaborated closely with department heads on strategic planning initiatives related to workforce optimization.
• Managed recruitment, selection, onboarding and training processes for new employees.
• Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
• Served as a point of contact for employees seeking advice or assistance related to HR matters.
• Maintained up-to-date knowledge of industry trends and developments in the field of human resources management.
• Supervised onboarding process for newly hired employees, including distribution of all paperwork.
• Aligned HR policies with federal and local regulations.
• Reported on workplace health and safety compliance to superiors.
• Handled employee conflicts efficiently while following all company procedures.

The Springfield Randstad branch was established over 20 years ago. While it had developed into a landmark office, it was best known for its on-site dedication to Electrolux and supporting 400+ temps annually.

The vision was to build relationships through this mass customized office and growth was achieved at 140% through a pandemic year.

• Transitioned full-desk assignments to strength-based work days maximizing work output

• Book of Business tripled by mid-year mark making it the largest relational project to date

• Shifted customer service mentality to partner mindset to embrace and achieve client visions

• Implemented 4 soft launches with 100% on-time labor commitments and less than 10% turnover

• Positioned team to overcome obstacles and achieve awards and bonuses for Q3 and Q4

• Conducted market research to understand customer needs, preferences, and buying behaviors.
• Resolved customer complaints regarding sales and service.
• Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
• Reviewed progress of ongoing projects and provided feedback where necessary.
• Organized events such as trade shows or conferences to promote products and services.
• Coached, developed and motivated team to achieve revenue goals.

The Nashville Malone Branch was a re-start office. Starting as the sole staff member, I was challenged to establish the Malone name in the North Nashville region. Within a 3 -year period, this office tripled its clientele and experienced 130% growth YOY.

• Developed and implemented a business development plan to break even and grow
• Achieved 60% growth in first month, 130% YOY growth first fiscal year
• Tripled Associates out and doubled book of business within first year
• Monitored financial performance of the branch on a monthly basis.
• Identified opportunities for process improvement initiatives within the branch.
• Designed sales and service strategies to improve revenue and retention.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Participated in community events to promote brand awareness.
• Initiated and maintained partner relationships with current clients
• Developed a Google campaign to drive business
• Reduced turnover by 50%
• Recognized as Branch of the Year 2017

Veterans Placement Services (VPS) was created to assist veterans and military personnel transition from active military status to the civilian workforce. VPS home was in Memphis serving Shelby County and portions of northern MS. A second office in McKenzie, TN was planted with support in Clarksville, TN.

• Recruited, trained, and staffed two new offices

• Developed, implemented, and trained staff in recruiting methods identifying skills for

employment match

• Developed, implemented, and trained Branch Managers in company benefits,

payroll, FMLA, worker’s compensation, TN Drug-Free Workplace, receivable

accountability, background checks, E-verify, and WOTC

• Facilitated safety measures resulting in 0% workers comp claims

• Held to 0% unemployment claims

• Tripled career opportunity for veterans in first year

• First fiscal annual sales of 2.5M with projected sales of 7M for second fiscal year

Manpower West Tennessee is a franchise of Manpower Corporate with McKenzie, TN serving as the home office. This position governed the McKenzie and Paris, TN branches and grew into Murray, KY and Humphreys County TN.

• Managed four offices of seven staff and an average of 400 associates

• Coordinated and maintained marketing in five counties resulting in 10 new accounts

including a $3.5M partnership

• Managed accounts receivable for the region resulting in on-time payments and zero

loss of revenue

• Facilitated safety training resulting in recordable injury/incident rate consistently

below the national average

• Recognized Circle of Stars 2012 as 2nd overall YOY increase in sales corporate-wide

• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Identified opportunities for process improvement initiatives within the branch.
• Monitored financial performance of the branch on a monthly basis.
• Designed sales and service strategies to improve revenue and retention.
• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Participated in community events to promote brand awareness.
• Managed and inspired team members to perform to full potential, driving branch profitability.