Tracy Vogt
Blaine,MN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Licensed Insurance Producer
Kimberly Nybo State Farm Agency
11.2023 - Current
- Increased client satisfaction by providing personalized insurance conversations and helping customers with understanding their policies..
- Providing open and understanding relationship dialogue for customers with all of their needs and questions to be sure they have the proper coverage for their needs.
- Built strong relationships with clients, leading to increased referrals and business growth.
- licensed property and casualty producer in the state of MN.
- Strength in communication with customers to assist with their insurance needs and understanding.
- Always driven to deliver a customer the utmost satisfaction.
Flight Attendant
Sun Country Airlines
09.2023 - 11.2023
- Trained in emergency evacuation procedures, CPR, and First Aid
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies
- Quick thinking, problem solving, adaptable and able to roll with any situation that may arise and never losing sight of each passenger matters and the goal is safety and satisfaction
- Customer Service is key
- I want each passenger that flies on my flight to leave thinking they had the best flight attendant and feel that they mattered while they flew with me.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
General Support & Refinance Team
Ancona Title & Escrow
09.2020 - 09.2023
- Enhanced customer satisfaction by implementing effective support strategies and streamlining processes.
- Reduced response times for client inquiries by optimizing team workflows and communication channels.
- Developed training programs for new hires, resulting in increased team efficiency and productivity.
- Boosted team performance by setting clear expectations, providing ongoing feedback, and conducting regular evaluations.
- Implemented quality assurance measures to ensure consistent delivery of exceptional customer service across the team.
- Established a collaborative work environment by fostering open communication and promoting teamwork among support staff.
Manager
Gas N Go
05.1992 - 11.2002
- Mentored and trained new employees on company policies and procedures
- Worked hands on with all employees and customers daily
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- This position taught me how to really multi task, focus on customer relationships and customer service, how to problem solve sometimes very quickly, and be able to really handle so many situations
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Edison Senior High School
Minneapolis, MN1992
Skills
- Client Service
- Appointment Scheduling
- Paperwork Processing
- De-Escalation Techniques
- Call Flow Maximization
- Dispute Resolution
- Workforce Management
- Recruiting and Interviewing
- Operations Management
- Task Delegation
Contact
Public Speaking, Public Interaction, Emergency Situations Management, Team Oversight, Guest Services, Critical Thinking, Hard working, driven, Dependable candidate with a reputation for providing excellent customer service. Demonstrates excellent communication and problem-solving skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Customer service is really what drives me at the end of the day when I can problem solve or help a client with their needs and not just meet their expectations but exceed them.
References
- Sandy Oleson, Hiway Credit Union, Mortgage Sales Manager, (651) 529-8975, Soleson@hiway.org
- Friend
Timeline
Licensed Insurance Producer
Kimberly Nybo State Farm Agency
11.2023 - Current
Flight Attendant
Sun Country Airlines
09.2023 - 11.2023
General Support & Refinance Team
Ancona Title & Escrow
09.2020 - 09.2023
Manager
Gas N Go
05.1992 - 11.2002
High School Diploma -
Edison Senior High School
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