Tracy Vorpagel

I typed prescriptions and addressed issues with prescriptions by calling the physician's offices or the patient.

• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
• Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
• Developed and maintained strong relationships with healthcare providers to enhance patient care coordination.
• Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
• Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
• Reduced medication waste and disposal costs by implementing effective stock rotation system.
• Optimized prescription processing times, ensuring fast and accurate service for all customers.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Assisted in management of prescription deliveries, improving patient convenience.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Utilized pharmacy management software to process prescriptions efficiently.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Assisted in management of prescription deliveries, improving patient convenience.
• Utilized pharmacy management software to process prescriptions efficiently.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Provided critical support in emergency situations, quickly gathering necessary medications.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Set up and modified patient profiles to include current medications and insurance details.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

I was trying for a degree in criminal justice to be a crime scene technician. I could not pass chemistry, therefore I did not complete degree.