Tracy Walker

• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
• Kept records of expenses and monitored budget while recommending opportunities for cost savings.
• Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
• Developed and distributed employee work schedules based on operational needs and employee requests.
• Coordinated with other healthcare providers concerning treatment plans for patients.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Maintained computer and physical filing systems.

• Created, maintained, and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated end-shift reports.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Coached new hires on company processes while managing employees to achieve maximum production

• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Supervised over 200* employees keeping retention rate low.