Tracy Walker
Silver Spring,MD
Summary
Certified Medical Assistant with current CPR certification is seeking to obtain a position in a customer service or medical office setting that will utilize and enhance my customer driven skill set Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant / Sheduler
Prism Spine and Joint
02.2026 - Current
- Assisted healthcare providers with patient examinations and treatments, ensuring a smooth workflow.
- Developed efficient patient scheduling processes to optimize clinic operations and reduce wait times.
- Implemented electronic health record (EHR) systems, enhancing patient data management accuracy and accessibility.
- Trained new staff on clinical procedures and office protocols, fostering a knowledgeable team environment.
Medical Assistant II
Capital Women's Care OB/GYN
02.2024 - 01.2025
- Assisted provider with exams, administered injections, performed phlebotomy, educated patients as needed, logged mammograms in database for follow up, notified patients of negative STI test results, sterilized and autoclaved instruments, stocked exam rooms, performed telephone triage two times a week
LEAD MEDICAL ASSISTANT
ENT
02.2019 - 12.2023
- Assigned duties to staff of 4 Medical Assistants, roomed patients, performed ear exams prior to sending patient for audio testing, ordered clinical supplies, stocked exam rooms, explained pre and post-op instructions, provided a high level of patient contact, entered patient's vitals and reconciled medications in EMR system, obtained prior authorizations for select medications, collaborated with the Surgical Coordinator regarding scheduled in office surgical procedures, worked closely with providers when the need for a peer to peer review was necessary, and assisted with in office surgical procedures
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
- Provided customer service in inbound call center for pharmaceutical company, verified insurance benefit coverage for clients and checked claim status, followed up with insurance companies regarding claims, requested shipment of medication to client's home or PCP office, verified refill requests, and entered client and PCP information in database
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
- Roomed patients, obtained vital signs, performed phlebotomy, assisted with exams, stocked rooms, ordered supplies, in office diagnostic testing, entered patient information into electronic medical record, explained test results, explained medication instructions, provided telephone triage, scheduled appointments, collect copays, perform end of day reconciliation.
Community Technician
Maryland Treatment Centers, Inc.
02.2015 - 07.2016
- Monitored clients, checked rooms for contraband and cleanliness, administered medications, drove clients to NA, AA meetings, physician appointments and grocery stores, verified clients employment, performed random urine screenings, and scheduled house chore duties to clients
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
- Performed patient triage, entered patient information into electronic medical records, maintained patient confidentiality, prepared daily schedule using MS Excel as needed, performed telephone triage for incoming nurse calls, scheduled surgeries and birth inductions, assisted physicians with routine yearly gynecological exams as well as in office procedures such as : IUD insertion and removal and gynecological biopsies as needed, maintained daily log of medications enter abnormal test results into MS Access database, ordered supplies and cross checked delivery upon arrival to ensure all items are received, prepared patient information letters using MS Word, maintained a professional relationship with outside vendors, physicians, and patients
Education
Certification -
University of the District of Columbia
Washington, DC01-2019
High school diploma - Required
Theodore Roosevelt Senior High School
Washington, DC06-1989
Skills
- Supervising experience
- Laboratory Experience
- HIPAA
- Medical Scheduling
- Phone etiquette
- Customer service
- Behavioral health
- Privia EMR
- Delivery driver experience
- CPT coding
- Vital Signs
- Front desk
- Microsoft Office
- Documentation review
- Patient Care
- Phlebotomy
- Excellent customer service skills, Professional driver with current DOT card, MS Office proficient, EMR proficient (eClinicalWorks, Athena, Next Gen, Greenway, Touch works), data entry database Siebel
- Computer skills
- Microsoft Outlook
- Filing
- EMR systems
- Vital signs
- Medical terminology
- Data collection
- Time management
- Microsoft Access
- Driving
- Laboratory experience
- Medical records
- Medical Office Experience
- Communication skills
- Medical coding
- Venipuncture
- Data entry
- Experience Administering Injections
- Windows
- Medical office experience
- Primary care
- Supervising Experience
- Fair Housing regulations
Certification
- CPR Certification
- CCMA Certification
- First Aid Certification
- Driver's License
- BLS Certification
- Certified Medical Assistant (AAMA) August 2019 to August 2021
Timeline
Medical Assistant / Sheduler
Prism Spine and Joint
02.2026 - Current
Medical Assistant II
Capital Women's Care OB/GYN
02.2024 - 01.2025
LEAD MEDICAL ASSISTANT
ENT
02.2019 - 12.2023
Program Specialist (Temporary Position)
CORESTAFF
06.2018 - 01.2019
Community Technician
Maryland Treatment Centers, Inc.
02.2015 - 07.2016
Medical Assistant PRN
ADVANTIA HEALTH
08.2014 - 06.2018
Lead Medical Assistant
Capital OB/Gyn
09.2010 - 07.2013
High school diploma - Required
Theodore Roosevelt Senior High School
Certification -
University of the District of Columbia