Tracy Wallace
Tuscaloosa,AL
Summary
Driven professional with a diverse background, including a pivotal role at Two Maids & A Mop Franchising, where I honed skills in steam cleaning and customer service. Excelled in fast-paced environments, achieving high customer satisfaction and efficiency in task management. Demonstrated proficiency in office organization and verbal communication, contributing to team success and operational improvements.
Overview
6
6
years of professional experience
Work History
House Cleaner
Two Maids & A Mop Franchising
02.2023 - Current
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
Security Guard
Dynamic Security Inc
02.2024 - 08.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Tugger Operator
Schnellecke Logistics
01.2022 - 10.2022
- Operated or tended automatic stacking, loading and packaging machines.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
Dietary Aide
Forest Manor Nursing Home
05.2020 - 08.2021
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Served meals to residents in accordance with established schedules and dietary procedures.
Front Desk Receptionist
Country Inns & Suites
08.2019 - 05.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Carhop Server
Sonic
04.2019 - 08.2019
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Assisted customers in choosing menu items by providing food complementing information.
- Operated manual and electric appliances to peel, slice, and trim food.
- Answered guest questions and promoted special products.
Cashier Team Lead
Taco Bell
05.2018 - 04.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Hillcrest High School
Tuscaloosa, AL05.2021
Skills
- Steam Cleaning
- Cleaning and sanitization
- Clothes laundering
- Safe Chemical Handling
- Customer Service
- Payment Collection
- Scheduling
- Telephone skills
- Verbal and written communication
- Cash Handling
- Office Organization
Timeline
Security Guard
Dynamic Security Inc
02.2024 - 08.2024
House Cleaner
Two Maids & A Mop Franchising
02.2023 - Current
Tugger Operator
Schnellecke Logistics
01.2022 - 10.2022
Dietary Aide
Forest Manor Nursing Home
05.2020 - 08.2021
Front Desk Receptionist
Country Inns & Suites
08.2019 - 05.2020
Carhop Server
Sonic
04.2019 - 08.2019
Cashier Team Lead
Taco Bell
05.2018 - 04.2019
Hillcrest High School
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