Tracy Wallace
Chapman,KS
Summary
I have 3 years for property management for Corvias. I have worked with a lot of diverse people in property management. Seeking an opportunity to further grow my skills in property management. My ability to help problem solving and listening to the residents.
Resident support professional prepared to excel in residential care. Skilled in assisting residents with daily needs and contributing to supportive community environment. Known for reliability, flexibility, and strong collaboration skills, ensuring seamless operations and positive outcomes.
Overview
7
7
years of professional experience
Work History
Resident Associate
Corvias Military Living
07.2021 - Current
- I support the team by executing administrative tasks such as filling paperwork in the resident’s folders, answering direct all incoming calls in a timely manner, overseeing the pest control report
- I also participate in the house watch program
- I support my team by doing move outs and in inspections, serving as point of contract greeting and engaging residents when they come by the community center and also educating residents about the community center
- I support the team by helping solve resident’s issues
- I have processed new applicant’s applications, and placing them on the wait list, if needed
- I support the team by filling in at the leasing office
- I am responsible for the delinquency report once week, and being in charge of calling past resident’s when they are a payment plan
- I also help address emergency situations, such as pipes bursts and power outages in a calm manner
- Improved community engagement through the organization of regular social events for residents.
- Conducted property tours for potential tenants, highlighting amenities and promoting the benefits of residency at the community.
- Assisted new residents with the move-in process, ensuring a smooth transition into the community.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Solved grievances and complaints by collaborating with residents.
- Provided assistance in conflict resolution between tenants when disagreements arose related to noise levels or other disturbances.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
- Enhanced tenant retention through exceptional customer service, regular follow-up on concerns, and facilitating positive interactions within the community.
- Utilized various software programs to track tenant data, generate reports, and manage financial transactions effectively.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Resident Associate
Corvias Military Living
06.2020 - 10.2022
- I supported team by executing administrative tasks, such as processing resident’s applications, preparing lease agreements, filling out paperwork and maintaining files in an organized fashion
- I serve as point of contract greeting engaging in educated office visits
- I also answered and directed incoming calls in a timely manner
- I also screened and delegate all email inquiries to the appropriate place
- Assisted new residents with the move-in process, ensuring a smooth transition into the community.
- Maintained a clean and welcoming environment by conducting regular inspections and coordinating maintenance efforts.
- Managed lease renewals and provided thorough information on available options, resulting in informed decision-making by residents.
- Conducted property tours for potential tenants, highlighting amenities and promoting the benefits of residency at the community.
- Developed strong connections within the local community to create partnerships that benefitted both residents and businesses alike.
- Provided prompt assistance during emergency situations, prioritizing resident safety above all else.
- Collaborated with other team members to provide comprehensive support for all resident needs.
- Enforced policies and safety standards through building and room rounds.
- Responded to student inquiries and concerns, offering support and guidance.
- Developed, implemented and monitored residential policies and procedures.
- Collaborated with residential team to maximize effective and efficient operations.
Teacher's Assistant
Anderson Elementary School
08.2018 - 05.2022
- Assist teacher with all the curriculum daily activities
- Assist teacher in the planning for each daily activity
- Help children with any school problems
- Help provide a clean atmosphere for students
- I also did calendar time
- Made copies for the week
- I talked to parents about the progress with the students
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
Education
Business Administration -
Barton County Community College
Great Bend, KSHigh School Diploma -
Crescent High School
Iva, SC05.2000
Skills
- Communication
- Interpersonal skills
- Organization
- Meeting facilitation
- Teamwork
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
Timeline
Resident Associate
Corvias Military Living
07.2021 - Current
Resident Associate
Corvias Military Living
06.2020 - 10.2022
Teacher's Assistant
Anderson Elementary School
08.2018 - 05.2022
High School Diploma -
Crescent High School
Business Administration -
Barton County Community College
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