Summary
Overview
Work History
Education
Skills
Timeline
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Tracy Ware Jr

Houston,Texas

Summary

A well-rounded business professional that has “analytical” thinking skills to address top-level concerns. Great interpersonal communicator across different cultures and ethnicities. Robust understanding of professional judgment and the ability to respond quickly to a shifting environment. Great organizer with the essential skills and flexibility to work with multiple task at hand.

Overview

9
9
years of professional experience

Work History

Patient Access Center Representative

UT Physicians
01.2022 - 06.2023
  • Obtains demographic, insurance and financial information from patient or guarantor
  • Enters information in computer system with a high degree of accuracy
  • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
  • Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers)
  • Completes thorough and accurate documentation
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
  • Performs other duties as assigned.

Title Specialist

Vroom
02.2021 - 02.2022
  • Provide data entry for title-related items
  • Update vendors and clients with case status and title related issues
  • Prepare assignments of mortgage and associated documentation
  • Update case management system with corresponding information
  • Clear all issues on a title before the property was conveyed
  • Examine public records and other sources to complete research on proper vesting and ownership rights
  • Proactively work on reports in accordance with client imposed or internal timeline/deadline requirements
  • Prepare legal transfer documents to submit to the state motor vehicle department
  • Verify and analyzed clear and salvage title issues, odometer reading, and VIN numbers.

Shipping Verification Specialist

Preventice Solutions Group
12.2020 - 02.2021
  • Inbound/Outbound calls to/from patients, practices, sales support, and sales force to obtain missing or incomplete information
  • Released orders for shipment once all prerequisites are met
  • Verified with practice on early termination of study and extension of studies
  • Corresponded with other departments to ensure that practice information is entered in 2.0
  • Corrected patient demographic information and add all special request notes to patient orders
  • Performed special projects and other related duties as assigned customer service Representative/DISPACTHER- ARS Answer incoming calls/ along with making outbound calls
  • Filling out paper working and making sure team members understand the work that’s a hand - Dispatching calls to local technicians - Turn in monthly reports

Aquatics Center Supervisor

City of Houston Parks & Recreation
07.2014 - 06.2019
  • Recruited, hired, trained, developed, scheduled, and directed personnel as needed
  • Maintained and updated all Aquatic Records including in-service training records, safety drills, and skills testing
  • Ensured that all aquatic staff is knowledgeable and proficient in the implementation of emergency action plans
  • Conducted and ensured proper maintenance of pools
  • Secured and scheduled pool facilities
  • Maintained accurate records of pool chemical levels and facility maintenance
  • Conducted lifeguard training in-services.

Dispacther

American Residential Services LLC
Houston , Texas
09.2017 - 02.2019
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Answer inbound calling as well as made outbound calling to on call techs to make sure calls where received.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Recorded results of service calls to create report summaries for senior management.

Membership Representative Lead

Tellepsen YMCA
12.2014 - 09.2017
  • Answered phone calls and written questions, concerns, and complaints regarding membership
  • Provided information on membership fees, policies, processes, benefits, products, and services
  • Actively listened to members and identifying their needs
  • Recommended and cross-selling products and services to members and potential members
  • Investigated and resolved or escalated membership and payment issues
  • Assessed member eligibility and processing payments, applications, and requests
  • Documented all inquiries and maintained accurate membership records.

Education

BACHELOR OF BUSINESS ADMINISTRATION - Management

Texas Southern University
05.2025

High School Diploma -

R.L. Finney Christian Academy
06.2013

Skills

  • Analytic Thinking Skills
  • Problem Solving
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Office
  • Recruiter Skills
  • Customer Service
  • Interpersonal Skills
  • Communication Skills
  • Training Skills

Timeline

Patient Access Center Representative

UT Physicians
01.2022 - 06.2023

Title Specialist

Vroom
02.2021 - 02.2022

Shipping Verification Specialist

Preventice Solutions Group
12.2020 - 02.2021

Dispacther

American Residential Services LLC
09.2017 - 02.2019

Membership Representative Lead

Tellepsen YMCA
12.2014 - 09.2017

Aquatics Center Supervisor

City of Houston Parks & Recreation
07.2014 - 06.2019

BACHELOR OF BUSINESS ADMINISTRATION - Management

Texas Southern University

High School Diploma -

R.L. Finney Christian Academy

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Tracy Ware Jr