Tracy Warren
Spokane Valley,WA
Summary
Dynamic operations leader with a proven track record at CHAS Health, enhancing patient care through strategic planning and operational efficiency. Skilled in budget oversight and effective communication, I implemented process improvements that significantly boosted service delivery and team performance, fostering a culture of excellence and collaboration across clinical departments.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Director of Operations
CHAS Health
10.2021 - 11.2025
- Directed operational strategy to enhance patient care and streamline service delivery.
- Implemented process improvements resulting in increased efficiency across multiple departments.
- Developed training programs for staff, enhancing skill sets and operational effectiveness.
- Led cross-functional teams to optimize clinical workflows and enhance patient care delivery.
- Developed strategic initiatives to improve operational efficiency across clinical departments.
- Implemented quality assurance programs, ensuring compliance with regulatory standards and best practices.
- Fostered relationships with stakeholders to align clinical operations with organizational goals.
- Analyzed performance metrics to identify areas for improvement and drive process enhancements.
- Mentored staff on best practices in clinical operations, promoting professional development and team cohesion.
- Streamlined resource allocation processes, reducing waste and improving service quality in clinical settings.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
Clinic Administrator
CHAS Health
06.2011 - 10.2021
- Streamlined clinic operations by implementing efficient scheduling practices.
- Enhanced patient experience through effective management of front desk staff and workflows.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Oversaw compliance with healthcare regulations, ensuring quality standards were consistently met.
- Managed budgetary processes, optimizing resource allocation across multiple departments.
- Fostered collaborative relationships with healthcare providers to enhance patient care coordination.
- Led strategic initiatives aimed at increasing clinic productivity and patient satisfaction ratings.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Partnered with clinic staff to manage patient satisfaction.
Pharmacy Business Manager
CHAS Health
04.2006 - 06.2011
- Led operational strategy to enhance pharmacy service delivery and patient satisfaction.
- Implemented cost-saving initiatives that improved overall profitability and resource allocation.
- Developed and managed budgets to ensure financial sustainability and compliance with regulations.
- Streamlined inventory management processes, reducing waste and improving medication availability.
- Mentored pharmacy staff, fostering professional development and enhancing team performance.
- Established strong relationships with pharmaceutical suppliers to ensure timely delivery of medications and competitive pricing.
Pharmacy Technician
CHAS Health
12.2001 - 04.2006
- Dispensed medications accurately, ensuring compliance with legal and regulatory standards.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Assisted pharmacists in patient consultations, providing medication information and support.
- Trained new staff on pharmacy procedures and safety protocols to enhance team efficiency.
Education
Associate of Science - Pharmacy
Spokane Community College
Spokane, WA05-1995
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Protocol development
- Clinical leadership
- Patient care
- Effective communication
- Employee performance evaluations
- Patient relationship management
- Budget oversight
Accomplishments
- Supervised team of 163 staff members.
- Achieved increase of pediatrics population by ensuring all medical providers had formal training with Pediatrician
- Participated in Team Based Care
- Achieved increase in patient access through effectively utilizing space, through telehealth services and in clinic care.
- Implementing crossover with dentist seeing patients under 3 years olds during well child visits
- Opening four pharmacies
- Supervised and supported staff during three year remodel and growth of Maple St. clinic
Timeline
Director of Operations
CHAS Health
10.2021 - 11.2025
Clinic Administrator
CHAS Health
06.2011 - 10.2021
Pharmacy Business Manager
CHAS Health
04.2006 - 06.2011
Pharmacy Technician
CHAS Health
12.2001 - 04.2006
Associate of Science - Pharmacy
Spokane Community College