Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Watterson

Bishop,CA

Summary

Skills:

All Microsoft programs including Word, Excel, Publisher, PowerPoint and Outlook.

Experience with 10 key calculator.

Office equipment such as Xerox machine, fax machine, scanners and switch board phone.

Mail machine.

Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.

Proven skills in handling all administrative, accounting, personnel and recordkeeping requirements for offices. Experienced with Windows 10. Adept at tracking data, producing letters and entering new data.

Keep operations efficient and on-task by providing expert administrative assistance to staff and guests. Organizes office supplies and maintain equipment for optimal performance. Excellent file management, documentation and computer skills. 2 1/2 Dedicated Bishop Paiute Tribe Public Safety DispatcherDispatcher offering 2 1/2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in dispatching calls to the appropriate law enforce agencies. Actionable Public Safety Dispatcher diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Home Health Care Aide

Self Employed
Bishop, CA
06.2021 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Assisted patients with personal care to alleviate burden on family members.

Personal Care Coordinator

Pioneer Home Health Care
Bishop, CA
03.2018 - 06.2021
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient and client care response times.
  • Created and maintained Personal Care program client documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 15 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between caregiving staff to maintain optimal workflows.
  • Managed operations in accordance with budget requirements.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting caregiving staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Participated in weekly meetings with department heads to discuss census information, admissions and discharges for clients.
  • Directed daily operations for Personal Care program caring for more than 20-25 individuals.
  • Reviewed and assessed staff processes, reducing hazards posed for clients and staff while promoting regulatory compliance.
  • Collaborated with Home Health and Hospice teams to develop outcome statistics.
  • Headed Personal Care program with oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Solicited medical history information from patients to provide best and most effective medical advice with Home Health Care program.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes for Personal Care program.
  • Supervised all caregivers, delivering consistent coaching and mentoring to improve job efficiency.
  • Optimized case and clinical management and recommended plans to improve safety and health programs for Personal Care program.
  • Oversaw management, recruitment and Human Resources for Personal Care Program.
  • Recruited well-qualified candidates to fill vacancies and offer clients unparalleled care.
  • Worked closely with Pioneer Administrator to maintain day-to-day operations for Personal Care program.
  • Recruited and hired intelligent personal caregivers to bolster skills set of already talented team.
  • Developed Covid 19 policies for Personal Care program to align procedures with home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Oversaw program, and developed and initiated policies and procedures to standardize delivery of care.

Cashier

Chevron
Bishop, CA
10.2017 - 03.2018
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Met high productivity standards in processing payments for customers.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.

TERO Coordinator

Bishop Paiute Tribe
Bishop, CA
04.2017 - 10.2017
  • Served as link between management and employees and TERO Board by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Welcomed employees and guests, addressing needs with accurate information and support.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
  • Collected and organized documents and supplies.
  • Set up appointments with customers and oversaw main department calendar.
  • Advised manager on organizational policies and recommended needed changes.
  • Created and maintained registration systems for training workshops within the tribal community.
  • Managed administrative processes and prepared key reports and documentation, including, taking TERO Board meeting minutes and preparing all TERO Board and other meeting agendas.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Documented information, created reports and generated tracking files for training workshops for the tribal community.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for TERO Board members.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and purchase orders for TERO department.
  • Prepared and disseminated public information.

Medical Data Entry Clerk

Toiyabe Indian Health Project
Bishop, CA
01.2014 - 03.2017
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Coded data into electronic health record for patients and providers maintaining 100 % accuracy.
  • Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
  • Compiled statistical information for special reports for IHS and other grants as needed.
  • Scheduled medical appointments for patients.

Bishop Indian Education Center Secretary

Bishop Paiute Tribe
Bishop, CA
08.2006 - 11.2013
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Support Administrator with all daily operations of department.
  • Prepare all meetings minutes and organizing agendas for monthly Parent committee meetings and staff meetings.
  • Answered all company phones on a daily basis.
  • Maintained all records with an organized filing system.
  • Implemented Family Formation workshops twice a month for Ed Center students and families.
  • Supported Administrator with maintaining department grants and monthly budget reports.
  • Prepare reports for Department Head meetings for Ed Center Director.
  • Maintain all student files.
  • Schedule all meetings for Director with community, schools and Tribal Directors.
  • Collected and distributed incoming and out going mail.
  • Maintained all office forms, letters and reports.
  • Maintained all records of purchases and assigned to each code appropriately according to each line item.
  • Maintained all receipts for fiscal department.

Education

Haskell Indian Nations University
Lawrence, KS

Skills

  • Care plan management
  • Client documentation
  • Case management experience
  • Client safety and first aid
  • Compassionate client care
  • Community activities
  • Quality program protocols

Timeline

Home Health Care Aide

Self Employed
06.2021 - Current

Personal Care Coordinator

Pioneer Home Health Care
03.2018 - 06.2021

Cashier

Chevron
10.2017 - 03.2018

TERO Coordinator

Bishop Paiute Tribe
04.2017 - 10.2017

Medical Data Entry Clerk

Toiyabe Indian Health Project
01.2014 - 03.2017

Bishop Indian Education Center Secretary

Bishop Paiute Tribe
08.2006 - 11.2013

Haskell Indian Nations University

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Tracy Watterson