TRACY WEBB-GOODMAN
Bolivia,NC
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
24
24
years of professional experience
Work History
Safety Department Assistant
Rowan Salisbury Schools
Salisbury, NC
04.2024 - 10.2024
- Accounts Payable for Student Resource Officers and contracted school security.
- Set up employee training in the Safe Schools Application for new employees.
- Recorded and filed school fire drills, and fire inspections.
- Resolved customer inquiries professionally.
- Assisted in training new employees on relevant processes and procedures.
- Identified areas where efficiency could be improved within the department.
- Maintained the front desk to provide a positive first impression.
- Managed office supplies inventory and placed orders as needed.
- Processed invoices related to department activities.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls from customers regarding services or products offered by the company.
- Reviewed and approved vendor invoices.
- Maintained a filing system for all department-related documents and records.
- Maintained positive working relationships with fellow staff and management.
- Performed data entry into various databases used by the organization.
- Responded to emails from customers promptly.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Identified the needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Finance and Administration Specialist
Smart Start Rowan
Salisbury, NC
09.2018 - 04.2021
- Assisted the Executive Director with the administration of the Partnership, as directed.
- Prepared annual partnership budgets and necessary revisions for the approval of the Executive Director.
- Assisted with developing and maintaining budgets for all in-house activities, including Smart Start, NC Pre-K, DCDEE, United Way, and private grants.
- Prepared accounts payable for the site, and payroll information.
- Administered benefits programs, including health insurance and retirement plans
- Maintained the Partnership's solicitation license.
- Maintained a cash receipts log.
- Maintained and audited the Partnership's Fixed Asset Log.
- Maintained insurance documentation, and professional, and service contracts for the partnership.
- Processed invoices and expense reports utilizing company software programs.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Coordinated with the IT department to resolve technical issues and maintain computer systems.
- Reconciled discrepancies between vendor invoices and purchase orders received.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout the organization.
- Created spreadsheets to track financial data, such as budgets and expenses.
- Monitored payroll, credit card purchases, and invoicing to prevent financial errors.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Monitored budget expenditures and prepared financial reports for review by management.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
Executive Assistant
07.2007 - 08.2018
- Organized office meetings, conferences, and travel arrangements for the executive and Finance Director.
- Compiled, maintained, and filed minutes for the Board of Directors, Executive, Allocations, Community Relations, Personnel, and Nominating By-Laws Committee meetings.
- Updated and maintained personnel policies and procedures for the organization.
- Maintained monthly cash and in-kind contributions, and tracked volunteer hours.
- Maintained an accounting of all cash deposits.
- Contact for office keys, IT support, telephone, copier, and building issues.
- Maintained employee time sheets and accrued benefits.
- Attend conferences and workshops as required to enhance job performance.
- Administrator for social media: Website, Facebook, Twitter
- Other duties include telephone, copying, filing, faxing, typing, mailing, and light bookkeeping.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Developed effective filing systems for easy retrieval of information when needed.
Transcription Clerk
Novant Health
Salisbury, NC
10.2000 - 08.2002
- Printed, sorted, charted, and distributed medical dictation.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Operated photocopiers, scanners, facsimile machines, and personal computers.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Courteously answered phones while providing excellent customer service.
- Scanned documents into digital formats, ensuring the accuracy of content.
- Entered data into computer systems accurately and efficiently.
- Answered telephones, directed calls, and took messages.
- Performed data entry tasks to update customer account records.
- Reviewed files, records, and other documents to obtain information, or respond to requests.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor's - Business Administration
Catawba College
Salisbury, NC01.2002
Skills
- Windows
- MS Office
- QuickBooks
- Meeting scheduling
- Travel arrangements
- Presentation development
- Data entry expertise
- Document preparation
- Expense tracking
- Calendar management
- Report generation
- File management
- Bookkeeping
- Continuous improvement
- Professional and mature
- Self motivation
- Document management
- Confidentiality maintenance
- Telephone and email etiquette
- Problem-solving
- Office safety
- Office equipment operation
- Minutes recording
- Customer service
- Clerical Tasks
- Spreadsheet creation
- Spreadsheet management
- Reliability
- Problem-solving abilities
- Written communication
- Presentation preparation
- Problem-solving aptitude
- Teamwork
- Administrative support
- Multitasking Abilities
- Scheduling coordination
- Business communication
- Team collaboration
- Invoice processing
- Filing and data archiving
- Multi-line phone systems
- Financial reporting
- Business administration
- Professional demeanor
- Time management abilities
- Organizational skills
- Interpersonal skills
- Excellent communication
Accomplishments
- 2014 Accounting Principles Certificate
- 2023 Certified Notary
Technological Skills
- Windows
- MS Office
- QuickBooks
Attributes
- High level of discretion, honesty, and integrity
- Takes responsibility for all aspects of the job
- Self-starter with high motivation
- Results oriented
- Excellent written and verbal communication skills
- Highly adaptable
Timeline
Safety Department Assistant
Rowan Salisbury Schools
04.2024 - 10.2024
Finance and Administration Specialist
Smart Start Rowan
09.2018 - 04.2021
Executive Assistant
07.2007 - 08.2018
Transcription Clerk
Novant Health
10.2000 - 08.2002
Bachelor's - Business Administration
Catawba College
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