Tracy Wemer
Joplin,MO
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Shuttle Bus Driver
Contract Transport Services
Joplin, MO
01.2022 - 04.2024
- Operated shuttle bus for safe and timely passenger transport between locations.
- Assisted passengers with loading and unloading luggage during trips.
- Maintained clear communication with dispatch for route updates and scheduling changes.
Personal Banker
Alorica
Joplin, MO
01.2018 - 11.2021
- Resolved customer complaints promptly, maintaining high service standards.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Assisted and advised customers on using online and mobile banking systems.
Customer Service Representative
Communications Solutions LLC
Joplin, MO
10.2013 - 12.2017
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
On Site Coordinator
OmniGroup
Joplin, MO
04.2012 - 08.2013
- Monitored daily attendance of employees and tracked vacation requests.
- Assisted in recruiting and hiring qualified personnel for open positions onsite.
- Conducted orientations and onboarding sessions for new employees.
Education
Associate of Arts - Medical Office
Vatterott College
MO05-2010
Skills
- Cash handling
- Cash vault audit
- Relationship building and management
- Call center operations
- Inbound and outbound calling
- Complaint resolution
Timeline
Shuttle Bus Driver
Contract Transport Services
01.2022 - 04.2024
Personal Banker
Alorica
01.2018 - 11.2021
Customer Service Representative
Communications Solutions LLC
10.2013 - 12.2017
On Site Coordinator
OmniGroup
04.2012 - 08.2013
Associate of Arts - Medical Office
Vatterott College
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