Tracy Wesp

• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted patients with self-administered medications.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Assisted with daily living activities, running errands, and household chores.
• Transported clients to and from medical appointments with safety and efficiency.

In home childcare

• Responded to customer calls.
• Assisted call-in customers with questions and orders.
• Maintained customer accounts and relationships.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Consulted with businesses to supply accurate product and service information.

• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Maintained detailed customer call and inquiry logs for performance monitoring.
• Maintained accurate records of calls placed and received.
• Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
• Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details.
• Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
• Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
• Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
• Collected personal information from customers to accurately document requests.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Handled customer complaints using strong engagement, research and issue-resolution skills.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
• Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

*Handled sales of the companies products to the Longs Drug stores in the northern California region.

*Completed sales and expense reports weekly.

*Expanded sales volume by more than 50%.

• Handled delinquent accounts, reducing the turn on receivables from 64 days to 43 days.
• Researched all unauthorized credits and returns.
• Handled all POD'S.

• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Transcribed phone messages and relayed to appropriate personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Supported lead receptionist in overseeing daily front office activities, ensuring smooth workflow and proper task delegation.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Supervised shipping team of 2 employees.
• Developed effective communication channels between warehouse and shipping department for smooth operations.
• Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
• Reduced shipment errors by conducting thorough inspections of outgoing packages.
• Pulled, verified, and packaged items for shipment.
• Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Assigned tasks to team members to complete within designated time frames.
• Trained new team members on proper and safe use of tools and equipment.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

• Minimized returns due to damage or incorrect orders through diligent attention to detail when picking items from shelves.
• Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
• Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
• Reduced shipping errors by conducting thorough quality checks for all outgoing packages.
• Preserved product quality by adhering to proper handling procedures and monitoring temperature-sensitive items throughout the shipping process.
• Reinforced workplace safety, adhering to established guidelines and maintaining a clean, hazard-free environment.
• Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
• Packaged goods in containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Moved shipment materials to and from designated areas using lift and hand trucks.

• Achieved high levels of respondent engagement through personalized interactions tailored to each individual''s communication style and preferences.
• Reduced respondent fatigue by efficiently navigating through survey questionnaires without compromising data quality.
• Maintained exceptional call completion rates through active listening skills and persuasive techniques in overcoming objections from respondents.
• Contributed to project success by promptly escalating issues or concerns to supervisors as needed.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.