Tracy West

Over 30 years of extensive management and administrative support, technical leadership, customer relations and service, billing and accounts payable/receivables, and efficiency on training. Good reputation for building strong relationships at all levels of an organization. Maintains highly confidential information related to corporate strategies, decisions, compensation and personnel status. Exemplifies solid organizational skills, with a proven ability to process confidential and sensitive information. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

• Accredited Residential Manager (ARM)
• Certified Occupancy Specialist (COS)

• Effectively assisted managing residential accounts
• Excellent customer relations and service
• Effectively communicate with prospects, residents and vendors to ensure standards are met while providing optimum customer service
• Successfully coordinated and organized residential community gatherings
• Responsible for resolving escalated and complex resident concerns/complaints obtain necessary information from policies and procedures
• Efficiently interviewed prospects as clients
• Demonstrated efficiency of accounts payable/receivables
• Generating & preparing market analysis reports
• Supervision of office staff, maintenance personnel, and contractors
• Ensure all associates are informed and adhere to quality and safety guidelines
• Provide guidance and instruction to staff
• Turned a 'Brand' New property from 9% to 95% in less than 10 months
• Mentoring peer managers - 'Mentoring Program'

• Property of the Year – Exceeding corporate occupancy & budget goals
• Extra Mile Award – Achieving high occupancy, increased revenue, maintaining property while understaffed
• Treating Your Customers Like Gold – voted by residents/customers & staff
• High Five Award - Consistent excellence in job performance
• Property Manager of the Year 2008 – 2009
• Best Property Performance of the Year 2009-2010
• Team Commitment Award 2010

• Microsoft Word & Excel
• AMSI & E-site programs
• MRI program (web based)
• Yardi program (web based)
• Real Page-One site program (web based)
• Yield star pricing program
• Key Track & Handy Track System
• Security Monitoring Systems
• Outlook, Internet, Netchex & ADP-Payroll, Corilogic (credit reports)
• HUD EIV (Enterprise Income Verification)