Summary
Overview
Work History
Education
Skills
Open To Remote
Accomplishments
Timeline
Generic

Tracy Wilder

Akron,OH

Summary

Detail-oriented Administrative Professional with extensive experience in customer service and office operations, demonstrating a proven ability to manage multiple priorities in fast-paced environments. Adept at coordinating projects and utilizing virtual collaboration tools to enhance productivity. Proficient in Microsoft Office Suite, EHR systems, and various remote work platforms, ensuring seamless communication and support. Committed to delivering exceptional customer experiences while optimizing operational efficiency.

Overview

11
11
years of professional experience

Work History

Care Coordinator

Nuvia Dental Implant Center
Fort Lauderdale, FL
02.2023 - 09.2023
  • Provided top-tier customer service by managing patient interactions, scheduling, and paperwork
  • Conducted virtual patient consultations, answered inquiries, and reviewed consent forms remotely when needed
  • Maintained office organization and patient records, demonstrating strong attention to detail and time management.
  • Assisted with virtual coordination of patient follow-ups and surgery scheduling

Office Manager

Certified Foot and Ankle Specialists
Fort Lauderdale, FL
12.2021 - 12.2022
  • Managed daily administrative and operational tasks, ensuring efficiency in a multi-office setting
  • Supervised remote scheduling, billing processes, and virtual patient communication
  • Utilized CareCloud EHR to oversee patient data, appointments, and financial records
  • Trained and managed staff remotely, ensuring seamless workflow and productivity

Diagnostic Radiology Scheduling Supervisor

Manatee Diagnostic Center
Bradenton, FL
09.2015 - 07.2021
  • Led a high-volume call center, scheduling 300+ diagnostic exams daily across multiple locations
  • Managed remote staff scheduling and time-off requests using SmartForce
  • Ensured HIPAA compliance while processing sensitive patient information through electronic faxing and RIS radiology software
  • Trained new hires remotely, conducted virtual meetings, and maintained digital scheduling workflows

Front Desk Receptionist

Vascular & Surgery Associates
Sarasota, FL
01.2013 - 07.2015
  • Provided administrative support, patient scheduling, and insurance verification in a high-paced medical office
  • Managed electronic records and facilitated remote communication with patients and providers

Education

High School Diploma -

Deerfield Beach High School
Deerfield Beach, FL

Skills

  • Remote Operations & Administration
  • Customer Service & Virtual Support
  • Scheduling & Calendar Management
  • Electronic Health Records (EHR)
  • Medical Terminology
  • Data Entry
  • Quality Assurance
  • Remote Communication
  • Collaboration
  • Cybersecurity Awareness
  • HIPAA Compliance
  • Project Coordination
  • Virtual Meeting Facilitation
  • Technical Troubleshooting
  • Online Research
  • Microsoft Office Suite
  • Word
  • Outlook

Open To Remote

True

Accomplishments

  • Employee of the Month February 2018

Timeline

Care Coordinator

Nuvia Dental Implant Center
02.2023 - 09.2023

Office Manager

Certified Foot and Ankle Specialists
12.2021 - 12.2022

Diagnostic Radiology Scheduling Supervisor

Manatee Diagnostic Center
09.2015 - 07.2021

Front Desk Receptionist

Vascular & Surgery Associates
01.2013 - 07.2015

High School Diploma -

Deerfield Beach High School

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Tracy Wilder