Summary
Overview
Work History
Education
Additional Information
Skills
Work Availability
Quote
Timeline
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TRACY WILEY

Fortville,IN

Summary

Organized and efficient Data Entry Clerk with many years of experience in data organization, proofreading, word processing and compiling and inputting data into systems. Committed to data integrity and accurate payment processing. Experience with many different database systems. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of post-secondary education
15
15
years of professional experience

Work History

CUSTOMER SERVICE REP FROM HOME

PARKSLEEPFLY.COM
Fortville, IN
05.2017 - 01.2021
  • Provided primary customer support to internal and external customers. Using Zendesk, Slack, and Microsoft Office.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Working independently and with coworkers and supervisors from home office.
  • Learning new software and programs for all clients.
  • Data entry, processing payments and refunds.
  • Scheduling appointments, booking, and canceling reservations.
  • Responded to customer requests for products, services and company information.

CUSTOMER SERVICE REP FROM HOME

PMC COMMUNICATIONS
Fortvile, IN
09.2015 - 03.2017
  • Pre-screened applicants and scheduled appointments with appropriate team members if needed.
  • Entered alpha and numerical data into databases with speed and accuracy.
  • Compiled information and input into several databases.
  • Customer service via phone and email for training facilities.
  • Working independently and with coworkers and supervisors from home office.
  • Learning new software and programs for all clients.
  • Provided primary customer support to internal and external customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

ADMINISTRATIVE ASSISTANT

TEMPORARY AGENCIES
Fortville, IN
05.2004 - 12.2013
  • Performed research to collect and record industry data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completing basic payroll, research in many areas, learning many different software systems, completing reports.
  • Creating, pulling, and processing orders. Solving general problems within software systems.
  • Provided primary customer support to internal and external customers.

Education

No Degree - ELECTRONICS TECHNOLOGY

ITT TECHNICAL INSTITUTE
INDIANAPOLIS, IN
09.1995 - 04.1997

GED -

INDIANA DEPARTMENT oF EDUCATION
INDIANAPOLIS, IN
06.1990 - 07.1990

Additional Information

I am looking for 100% remote, working from home. I am only able to work 25 - 30 hours per week and I require very flexible schedule. I am also a caretaker for my wife. She has a traumatic brain injury. I am a very hard worker and will put in the hours, I just need a lot of flexibility.

Skills

    Account management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

CUSTOMER SERVICE REP FROM HOME

PARKSLEEPFLY.COM
05.2017 - 01.2021

CUSTOMER SERVICE REP FROM HOME

PMC COMMUNICATIONS
09.2015 - 03.2017

ADMINISTRATIVE ASSISTANT

TEMPORARY AGENCIES
05.2004 - 12.2013

No Degree - ELECTRONICS TECHNOLOGY

ITT TECHNICAL INSTITUTE
09.1995 - 04.1997

GED -

INDIANA DEPARTMENT oF EDUCATION
06.1990 - 07.1990
TRACY WILEY