Tracy Willett
Summary
Dynamic customer service professional, excelling in inbound sales and problem-solving. Adept at building rapport and enhancing customer satisfaction, I effectively promoted products, contributing to increased sales revenue. Skilled in data entry and communication, I thrive in fast-paced environments while maintaining professionalism under pressure.
Overview
6
6
years of professional experience
Work History
Call Center Agent, Inbound Sales
TEKsystems
04.2025 - Current
- Assisted customers by providing accurate product information and addressing inquiries effectively.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained up-to-date knowledge of promotions and new products for effective upselling opportunities.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Customer Service Representative
Circle K
01.2024 - 04.2025
- Resolved issues efficiently, enhancing customer satisfaction and retention.
- Collaborated with team members to improve service processes and workflows.
- Maintained product knowledge to address customer needs effectively.
- Adapted quickly to changing policies and procedures in a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Courier
DoorDash
08.2021 - 10.2023
- Delivered packages efficiently within designated routes, ensuring timely arrivals.
- Managed route logistics, optimizing delivery times and minimizing delays.
- Utilized GPS navigation systems for accurate navigation and route planning.
- Communicated effectively with customers to coordinate deliveries and address inquiries.
Team Leader
Circle K
07.2019 - 04.2020
- Mentored junior staff, fostering skill development and enhancing team performance.
- Oversaw team operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on operational procedures and best practices for consistency.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Associate of Applied Science - Accounting
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Goal oriented
- Computer skills
- Building rapport
- Customer service
- Call center customer service
- Problem-solving skills
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Cash handling
- Data entry
- Payment processing
Timeline
Call Center Agent, Inbound Sales
TEKsystems
04.2025 - Current
Customer Service Representative
Circle K
01.2024 - 04.2025
Delivery Courier
DoorDash
08.2021 - 10.2023
Team Leader
Circle K
07.2019 - 04.2020
Associate of Applied Science - Accounting
Kalamazoo Valley Community College
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