Tracy Williams
Victorville,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Caregiver
San Bernardino County
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
IHSS Adult Services Program
07.2014 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Care Representative
Blue Cross
07.2003 - 08.2007
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma - General Education
North Long Beach Learning Center
Long Beach, CASkills
- Client Documentation
- Care Plan Assessment
- Client Requirements
- Progress Documentation
- Time Management
- Meal Planning and Preparation
- First Aid and Safety
- Patient Care
- Case Management
- Records Maintenance
- Activities of Daily Living Assistance
- Multitasking and Organization
- Dependable and Responsible
- Verbal and Written Communication Skills
Timeline
Caregiver
IHSS Adult Services Program
07.2014 - 05.2016
Customer Care Representative
Blue Cross
07.2003 - 08.2007
Caregiver
San Bernardino County
High School Diploma - General Education
North Long Beach Learning Center
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